Job overview

The overall aim of the Integrated Urgent Care Service is to provide a consult and complete model of care for people needing urgent care. The key features of the service include NHS 111, Clinical Assessment Service and Out of Hours services (face-to-face base and home visiting). The NHS 111 service will be provided by Health Advisors and Clinical Advisors hosted by our partner organisation, IC24. Where a senior clinical review is indicated, this will be completed within the Clinical Assessment Service, which will be jointly delivered by GHC Senior Clinical Leads based at Edward Jenner Court, Gloucester and remotely by IC24 CAS clinicians. The post holder will act as the Senior Clinical Lead for CAS and be part of the rota covering the service 24/7. 

This role is offered on a permanent basis. The hours are part-time, 20 hours per week.

Main duties of the job

• Aim to provide timely high-quality clinical care and assessments primarily through telephone clinical triage and video consultation 
  To manage acute and chronic presentations across adult and paediatric patients 
•  To deliver personalised, evidence informed medical care to all patients requiring senior clinical assessment
•  Validation of ambulance dispositions on the CAS clinical queue 
• Support for Health Care professionals offering advise, guidance and navigation  
• To provide advice, treatment, signposting and onward referral as appropriate. 
• To adhere to local prescribing guidelines, including electronic prescribing practices 
• Keep good quality up to date medical records including ensuring appropriate documentation and coding is used to provide consistent audit and monitoring of the service 
• To provide clinical advice and support to non-medical team members as requested. 
• To provide supervision, clinical advice and support to other learners, including GP trainees and Advanced Clinical Practitioners and trainees 
• To work in close partnership and liaison with primary care, acute and specialist services, community Services, social services, mental health services and voluntary services both clinically and in relation to service development.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.