Job overview

The Digital Services team is responsible for the maintenance, administration, and second line support of the HALO ITSM and to support users based at within the Trust. The Digital Systems Manager will be a key member of this team

Responsible for the management, maintenance, development and technical administration of the Trust’s IT Service Management system, HALO

Provide technical support and advice to end users of all disciplines and departments.

The post holder will be part of the Digital Services team and will be expected to work closely with the other technical teams within Digital Services.

The Digital System Manager will lead and provide specialist knowledge in all areas relating to HALO including the implementation of all developments required for the business processes and arrange the necessary links with all Trust systems in accordance with the Trust’s Digital Strategy.

Main duties of the job

The post holder is responsible for the smooth running and housekeeping of the HALO system.

· Smooth running and housekeeping of the HALO corporate computer systems in the Trust. Assisting colleagues in the Digital Systems team with other systems managed by the team.

· Responsible for providing second line support to digital system users on application and technical issues.

· Contribute to the project management of future system upgrades/developments and implementations of corporate applications.

· Develop the digital systems security policies and procedures in line with Trust Digital policies.

· Design test plans and co-ordinate technical and user testing of new systems and processes.

· Create and/or co-ordinate the writing of appropriate system functionality documentation to support the implementation of existing and new systems and processes.

· Participate in data quality initiatives to improve the data on the clinical systems.

· Responsible for installing software upgrades to all digital systems.

· Responsible for drawing up proposals and specifications during the system adaptation/design process

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.