Job vacancy: Clerical Officer, Band 2, Gloucestershire Hospitals NHS Foundation Trust, Gloucester

Job summary

Main area: Palliative & Enhanced Supportive Care
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (5 days per week Monday to Friday)
Job ref: 318-26-T0208

Employer: Gloucestershire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Gloucestershire Royal Hospital
Town: Gloucester
Salary: £25,272 (pa pro rata if part-time)
Salary period: Yearly
Closing: 21/04/2026 23:59

Clerical Officer, Band 2

Band 2

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Detailed job description and main responsibilities

- To provide comprehensive administration support to the Specialist Palliative & Enhanced Supportive Care team.

- Receiving and processing referrals from internal clinical teams across the Trust for the Inpatient team.

- Receiving and processing referrals from internal & external clinical teams across the county for the Community team.

- Booking outpatient appointments using the patient administration system regularly throughout the day.

- Managing multiple phone telephone calls throughout the day which will require sensitivity, as the post holder may be required to deal with people who have difficulty understanding the situation, or who may be upset and/or aggressive.

- Managing the mail for the team by opening and sorting incoming post, sending out correspondence both internally and externally.

- Undertaking typing tasks as requested by the Secretary Supervisor

- Undertake work when requested by the secretary supervisor as well as prioritising workload appropriately.

- At the request of the Secretary Supervisor or Admin Manager you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Communicate with all levels of staff, such as hospital staff across the Trust, GPs, patients and their relatives.

- Fully participate in the Trust’s appraisal system review and personal development planning process on an annual basis.

- Undertake training as necessary in line with the development of the post and as agreed with secretary supervisor as part of the personal development planning process

- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales

See Job Description for full details of the role

Additional Contact Details

Carron Bird - Supervisor Secretary

0300 422 5367

Person specification

Qualifications

Essential criteria

GCSE Maths and English, Grade C/4 and above
Excellent keyboard skills with experience of Microsoft Office packages

Knowledge & Skills

Essential criteria

Excellent verbal and written communication skills with ability to communicate clearly and effectively with all levels of staff and public
Proven organisational skills and ability to prioritise workload and work to deadlines

Experience

Essential criteria

Previous experience in a hospital environment, or suitable office experience

Personal Attributes

Essential criteria

Highly motivated to provide outstanding patient care
An excellent team player who with the ability to work independently when required
Resilient and empathetic when working in a sensitive and emotionally demanding environment
Good command and understanding of English, including punctuation and grammar

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system