Job overview

An exciting opportunity has arisen in the Vascular department for a Band 3 Medical Secretary based at Pullman Court, Gloucester Royal Hospital.

You will at times be expected to work under pressure to meet targets. The post holder will provide an efficient secretarial and audio typing service to the specialist team. Additionally, the role will also include administrative tasks to ensure appropriate support to the consultants. The post holder will be responsible for providing results of scans to the Consultant’s Gloucester Secretary for the Consultant’s to review and chasing scans if there are delays to the patient’s treatment. The post holder will be responsible for the Swindon email inbox which receives queries from either GP surgeries or other departments within the hospital. The post holder will also attend the weekly MDT meetings, recording outcomes from consultants and actioning outcomes where necessary. The post holder will also be expected to check clinic outcomes on the hospital Trak system to ensure accuracy. 

The Vascular Network provides specialist cover for Gloucester Royal as the hub with Swindon Hospital as a spoke. Both sites are extremely busy and requires an energetic but exceptionally organised person to join our specialist team. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.

Main duties of the job

Audio typing correspondence to patients, GPs and medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the Secretary Supervisor

Maximising capacity by ensuring that slots are used and flagging up any issues to the Secretary Supervisor 

Ensuring that results, correspondence and patient queries are dealt with accurately and promptly

To ensure that RTT guidelines are achieved for patients

Checking of clinic outcomes to ensure accuracy

Ensure that the necessary action is taken for patients that are required to attend for further investigations and ensure systems of work are in place to ensure the results are shared in a timely manner with the relevant clinician.

Ensure the allocation of patients added to the waiting lists correctly. 

Ensure that patients do not breach their target waits in accordance with local and national guidelines. Take proactive action to resolve or escalate any concerns with waiting lists.

Ensure any speciality results spreadsheets are maintained accurately

Ensure that administrative processes are standardised and comply with national and local guidelines

Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager

Working for our organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

 As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.