Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: None
- Hours
- Part time - Total hours vacant = 67.5 to be split into different shift patterns/times still to be confirmed.
- Job ref
- 318-26-T0653
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- Gloucestershire (Gloucester and Cheltenham)
- Salary
- £25,272 (pro rata if part time)
- Salary period
- Yearly
- Closing
- 21/10/2026 23:59
Employer heading
Receptionist, Band 2- Emergency Department
Band 2
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Receptionist, Band 2- Emergency Department
Are you enthusiastic, highly motivated and wanting to work for the NHS? If you are looking for a job where you will be kept busy and no day is the same, the Receptionist role could be for you.
This specific job role entails working shifts on a set shift pattern which will include working unsocial hours, weekends and Bank Holidays. Unsocial hours worked attract an enhanced rate of pay. You must be able to have a flexible approach and be able to work extra shifts to ensure Reception has optimum Reception cover. Shifts at GRH are:- 7am - 3pm; 3-11pm; Shifts at CGH are:- 7am - 3pm; 12noon - 8pm; 3-11pm;
You will be part of a friendly team working in a busy Emergency Department working with a wider multi-disciplinary team. You will be working in a fast paced/ever changing environment.
Additional working pattern details: Total hours vacant = 67.5 to be split into different shift patterns/times still to be confirmed.
Main duties of the job
To provide a comprehensive and efficient Reception service within the Emergency Department.
Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.
Scanning of patient documentation.
Answer telephone enquiries.
Deal with enquiries at Reception that are not necessarily ED related.
Working for our organisation
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Detailed job description and main responsibilities
Knowledge of TrakCare and other NHS systems - training provided
Competence in IT skills including Outlook and Word
Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.
Excellent telephone and interpersonal skills.
Ability to communicate clearly and act quickly in an emergency situation
Able to work under pressure, problem solve in a changing and challenging environment.
Attention to detail, familiar with medical terminology.
Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.
Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.
Able to deal with challenging behaviour in a tactful and calm manner.
Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
Understanding of hospital and basic knowledge of roles in other areas
Person specification
Qualifications
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
Desirable criteria
- Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent
- Customer service qualification/training
Experience
Desirable criteria
- Previous NHS experience and/or dealing with members of the public
- Experience in dealing with difficult service users and challenging behaviours
- Proven experience of working in a fast paced environment and responding to emergency situations
Knowledge / Skills
Essential criteria
- Competent IT skills
- Excellent interpersonal and telephone skills with ability to interact with a wide range of multidisciplinary staff, external agencies and members of the public
- Ability to work autonomously
- Meticulous in collecting /recording of data
- To be flexible with shifts and be able to pick up extra shifts to ensure optimum reception cover
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Gordon
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 8256
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