Job overview

This role is offered on a fixed term/secondment basis for 12 months. The hours are part-time, 30 hours per week.

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment

If you have the passion for delivering an excellent patient experience coupled with an understanding and respect for patient confidentiality, you could be exactly who we are looking for!

We are seeking a Receptionist to join our busy but friendly team to work at Stroud General Hospital & The Vale Community Hospital, Dursley. 

The post holder will be apart of the Reception team in accordance with Trust based policies and values.  

We pride ourselves on providing high quality patient care and the successful candidate will be required to demonstrate the Trust values and meet the responsibilities of the job description and person specification. You will be computer literate, have excellent communication, interpersonal skills and a strong attention to detail.

Main duties of the job

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

·           Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.

·           Cope well under pressure

·           Work well within a team and on their own.

·           Have excellent verbal and written communication skills.

·           Have good organizational skills.

·           Demonstrate initiative and flexibility together with good attention to detail

·           You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.