Job overview

We are looking to recruit two Patient Administrators to join our team at Tewkesbury Hospital. The post is part time 22.5 hours per week.

The Patient Administrator role provides a full medical records service for the hospital including reception duties, being the first point of contact for all patients and visitors to the Hospital. 

We are looking for an organised person who enjoys working in a very busy, challenging environment, where working under pressure to meet the requirements of the hospital, is an integral part of the role.  You will have excellent customer service and keyboard skills, with a polite telephone manner.  You must be able to work well within a team but equally be responsible and reliable to work on your own. You will be responsible for retrieving and filing Health Records in the Medical Records Library, ensuring case notes are sourced, prepared and dispatched in time for patient appointments and to ensure an accurate and timely medical records service is delivered to the hospital.  Attention to detail is essential.

You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.

You must be proficient in the use of Microsoft Office including Outlook and Internet Explorer.  Experience in the use of Trakcare would be an advantage although training can be arranged.

Main duties of the job

You will be responsible for retrieving and filing Health Records in the Medical Records Library, ensuring case notes are sourced, prepared and dispatched in time for patient appointments and to ensure an accurate and timely medical records service is delivered to the hospital.  

You will request notes for outpatient clinics, working to deadlines, to ensure all required information is available for clinicians.  Attention to detail is essential.

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

·           Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.

·           Cope well under pressure

·           Work well within a team and on their own.

·           Have excellent verbal and written communication skills.

·           Have good organizational skills.

·           Demonstrate initiative and flexibility together with good attention to detail

·           You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.