Job overview

The Ward housekeeper will work as an essential part of the ward team under the direction/guidance of the Clinical Matron or his/her nominated deputy.  The focus of the role is to support the nursing team with non-clinical tasks, co-ordinate the provision of meals and help maintain a safe, clean, comfortable environment for patients, maintaining the smooth day to day running of the ward.

Main duties of the job

• Being courteous and helpful to patients, families, colleagues and all users and visitors to the ward.
• Welcome patients to the ward in a friendly, professional manner.
• Orientating them and their families to the ward and hospital where necessary.
• Provide accurate and timely information to patients regarding ward routines i.e. visiting times, meal times.
• Provide additional refreshments to patients and families where appropriate.
• Answer telephone.
• Make telephone calls to patients regarding admission or cancellation as directed by nurse in charge.
• Support ward team by underlying tasks to enhance patient care i.e. collection of laundry, pharmacy, etc.
• Ensuring the bed space is prepared for the arrival of a new admission to the ward i.e. checking the area is clean, rubbish removed etc.
• Alert nurse in charge to aspects of dissatisfaction from patients i.e. complaints.
• Provide assistance to patients using the telephone.
• Support completion of Friends and Family cards on discharge.
• Check drug fridge temperature daily and record.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or [email protected].