Job overview

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality. 

The post holder will be responsible for designing and completing the preparation enabling activities for the future state IT Service Models within the Electronic Patient Record (EPR) Programme, working in close collaboration with EPR teams and digital personnel across the four NHS trusts to ensure operational readiness and a safe, coordinated service transition to the new shared EPR and providing essential early life support through the EPR deployments. The IT Operations Lead will play a key role in co-designing and supporting the implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and frontline digital operations.

The role will include a mix of home and cross site working. 

Main duties of the job

• The IT Operations Lead will be responsible for leading the preparatory activities related to IT service models within the shared Electronic Patient Record (EPR) Programme across the four NHS Trusts within the Acute Provider Collaborative (APC).
• The post holder will collaborate closely with EPR teams and digital leads to define and implement robust service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management.
• The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC.
• Design and Preparation for Future State IT Service Models
  Lead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans.
• Collaboration Across NHS Trusts
  Work closely with EPR teams and digital leads across four NHS Trusts to ensure a coordinated and safe transition to the shared EPR system.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or [email protected].