Job summary
- Main area
- Operations Lead - Digital
- Grade
- NHS AfC: Band 9
- Contract
- Secondment: 24 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 251-OpsleadEPR
- Employer
- Hampshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Basingstoke & North Hampshire Hospital
- Town
- Basingstoke
- Salary
- £105,385 - £121,271 per annum
- Salary period
- Yearly
- Closing
- 15/08/2025 23:59
Employer heading

Operational Lead - EPR Programme
NHS AfC: Band 9
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality. This is to meet the needs of our whole ICS population, recognising that the organisation of clinical care needs to change and develop radically in order to meet the challenges we face.
Working within the EPR Programme governance framework, the post holder will be accountable, on behalf of the Chief Operating Officers across the four Trusts, for providing high-level leadership and planning for operational teams, to enable the safe, effective implementation of the EPR. The focus will be on digital transformation, ensuring the potential benefits are embedded in a culture of safety and productivity gains.
The post holder will be required to engage key stakeholders across the programme to ensure that existing operational and administrative workflows across all the trusts are captured and assessed for potential standardisation opportunities. Work with the teams in the creation of new EPR workflows that are fit for purpose and will meet the needs of patients, achieve set and agreed standards, and deliver financial targets. The role will include a mix of home and cross site working.
Main duties of the job
- To be responsible for the operational leadership and governance of the procurement and implementation stages of the transition to a new single EPR. Ensure that pre- and post-transition planning and oversight is sufficient to maximise benefits, mitigate risks and ensure continued visibility and delivery of the Trust’s performance and quality objectives.
- To lead the operational implementation of the EPR to ensure that this is fit for purpose and enables the delivery of flexible, efficient, effective and safe patient care across clinical divisions and support services. Make recommendations to influence programme decisions and initiatives.
- To ensure that throughout the transitional period of the EPR implementation that operational management teams for services across the Trust are supported to achieve the required results.
- Take an active role in the EPR governance structure, acting as the main operational point of contact, and able to reach key decisions quickly and efficiently. This will require a good level of self-determination, achieved through proactive liaison with and understanding of the Trust COOs/Deputy COOs and their priorities.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or [email protected].
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more details including main responsibilities.
Person specification
Training and Qualifications
Essential criteria
- Educated to Degree plus MBA or Masters equivalent
- Evidence of continuing professional development
Desirable criteria
- Appropriate professional qualification
- Change management qualification
Experience and Knowledge
Essential criteria
- Strong history of clinical and operation credibility in a large NHS Trust.
- Demonstrable experience of having worked at a senior operational leadership decision making role in an acute Trust.
- Experience of having delivered digital projects.
- Experience of leading significant change, delivering tangible and sustained improvements.
- Development of service improvement plans.
- Experience advising Boards/senior execs on professional issues.
- Engaging a wide range of key stakeholders.
- Demonstrable EPR knowledge and skills.
- Budget and financial management.
Desirable criteria
- Experience of implementing an EPR
Skills and Ability
Essential criteria
- Exceptional verbal and written communication skills and evidence of ability to motivate, negotiate, train, coach and reassure in a difficult or uncertain environment and facilitation
- Able to assimilate multi-disciplinary information and develop solutions
- Exceptional presentational abilities including paper reporting and presenting to senior leaders and clinicians
- Highly-developed IT skills
- Able to work under pressure, prioritise and to deliver outcomes
- Ability to interpret and filter information so that can identify and focus on key issues to be addressed
- Ability to assimilate and balance complex service and financial priorities
Other Specific Requirements
Essential criteria
- Able to work flexibly across All Sites
- A facilitative and inclusive approach to management
- Charismatic team player with high energy levels
- Self-motivated with a flexible and pro-active approach
Applicant requirements
You must have appropriate UK professional registration.
Documents to download
Further details / informal visits contact
- Name
- Anna Wickenden
- Job title
- OneEPR Programme Director
- Email address
- [email protected]
- Telephone number
- 07825 960009
- Additional information
Or Tim Cropley at [email protected] - OneEPR Programme Director
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