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Job summary

Main area
Service Improvement
NHS AfC: Band 7
Full time - 37.5 hours per week
Job ref
Hampshire and Isle of Wight ICB
Employer type
Omega House
10/10/2022 23:59

Employer heading

Hampshire and Isle of Wight ICB logo

COVID-19 Vacancy Service Improvement Manager – UEC (SSW)

NHS AfC: Band 7

Job overview

We’re offering an opportunity to join an organisation that really does make a difference for people, help improve health services within our area and work with inspirational and professional people. Our vision to commission and enable the delivery of high quality patient centred healthcare is being achieved through our values of compassion, honesty, inclusivity, fairness and ambition.

We commission healthcare services for a population of nearly 546,000 people in Southampton and South West Hampshire (SSW). The health services we buy are provided by hospitals in Southampton, Bournemouth, Salisbury, Basingstoke, Portsmouth, Poole, Andover and Winchester, as well as within our local community. This includes rehabilitation care, emergency care, mental health and learning disability services and care for non-life threatening illnesses and injuries.  In addition, we buy primary care services which are provided by our  GP surgeries. We also work closely with our partners in health and care services to deliver joint priorities to transform outcomes, improve satisfaction of patients and communities, and deliver financial sustainability.

Hampshire Southampton Isle of Wight Integrated Care Board is responsible for planning and funding local health services for residents of Southampton and South West Hampshire. We want to recruit people who will help us to achieve our local health priorities and deliver positive change.

Main duties of the job

We are looking for a Service Improvement Manager to join our urgent and emergency team supporting our population to access the correct services and supporting the Local Delivery System resilience network within SSW.

The role will focus on supporting the Commissioning Managers in SSW to ensure that the work stream of programmes that are planned are being managed effectively and take the lead in assisting in their successful delivery:

Programme management of service improvement and/or redesign to improve planned and/or urgent care pathways

Identify opportunities for service improvement through benchmarking, best practice and best value methods

Form a key component in the local resilience team and contributing to seasonal work and plans both local and ICB wide

Manage production of project documentation including risk registers and returns

Contribute to the development of business cases and progressing to approval including patient and public involvement and financial and quality appraisal

Oversight and management of all aspects of specific scheme budgets

The post holder will work closely with locality & commissioning managers to form strong relationships with key stakeholders within local Acute Trusts, SCAS and other providers to ensure the best care is delivered for the communities of SSW.

Reporting to our commissioning managers the post holder will be responsible for providing high quality projects and service development support including reporting and analysis.

Working for our organisation

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.

We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.

We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff:

  • 27 days paid minimum holiday and bank holiday entitlement
  • NHS pension scheme
  • Sick pay policy
  • Occupational health services including staff counselling services
  • Flexible working and family friendly policies
  • Flexible retirement and retirement vouchers
  • Health Service Discounts – offers for stores, travel, equipment etc.

Successful candidates will be subject to a six-month probationary period.

Should you wish to have an informal discussion about the role prior to applying please contact Lee Philipps at or on 07919 547704.

Detailed job description and main responsibilities

To support in the development and delivery of specific commissioning programmes relating to Urgent and Emergency Care for the Southampton, South West Hampshire Local Delivery System

To support on the UHS contract for the Integrated Care Board and the other acute contracts for the South West Locality

To support for the planning, implementation and delivery of a range of QIPP/FRP projects, ensuring results achieved are in line with the financial and operational plans agreed

To coordinate system resilience for the Southampton, South West Hampshire Local Delivery System, including surge and winter planning

To support the UEC team with demand and capacity to support the understanding in patterns and trends of historic use of services, as well as the future needs of the population, in order to plan and secure effective services for the population within available resources

Person specification

Knowledge, Training and Experience

Essential criteria
  • Knowledge, Training and Experience

Communication Skills

Essential criteria
  • Communication Skills


Essential criteria
  • Analytical

Planning Skills

Essential criteria
  • Planning Skills


Essential criteria
  • Autonomy

Equality and Diversity

Essential criteria
  • Equality and Diversity


Essential criteria
  • Other

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Improving working livesAge positiveTime to changeStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Lee Phillipps
Job title
Urgent and Emergency Care Commissioning Manager
Email address
Telephone number
07919 547704
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