Job summary
- Main area
- Admin and Clerical
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-AC5873-D
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton University Hospital
- Town
- Southampton
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 30/06/2024 10:00
Employer heading
Administrator
2
Job overview
We are looking for experienced administrators to work in a variety of administrative roles across our Trust. Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.
No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.
We can offer a huge range of career paths with in the administrative field. Whatever role you are placed in we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
If successful you would be placed in an administrative position suited to your skills. This could be, but is not limited to:
Patient Services Centre - The Patient Services Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH) and excellent customer service to patients.
Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.
Ward administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives
Booking administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.
WHAT YOU’LL DO
- To provide an excellent customer service to patients, relatives/carers and to external agencies
- Ensure a consistent and effective administrative service is maintained at all times
- Build relationships with stakeholders internally and externally
WHAT WE’RE LOOKING FOR
You will:
- Have experience of working in a customer services environment
- Have a friendly and approachable manner
- Be polite, sympathetic and diplomatic and have a can do attitude
- Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
- Provide comprehensive administration services and have high standards of accuracy and attention to detail
- High standards of accuracy with attention to detail
- Ability to communicate over the telephone and in person
- Competent IT skills, including a working knowledge of Microsoft Office packages
- The ability to work independently but also be a good team player
The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours
Person specification
Qualifications
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Geri Hopper
- Job title
- Talent Acquisition Recruitment Coordinator
- Email address
- [email protected]
- Telephone number
- 02381206525
- Additional information
When calling please choose option 2
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