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If successful you would be placed in an administrative position suited to your skills.  This could be, but is not limited to:

Patient Services Centre - The Patient Services Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH) and excellent customer service to patients.   

Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner.  You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner. 

Ward administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.  

WHAT YOU’LL DO

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders internally and externally

WHAT WE’RE LOOKING FOR

You will:

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours