Job summary
- Main area
- Administration
- Grade
- 3
- Contract
- Permanent: and Fixed Term available
- Hours
- Full time
- Part time
- Job ref
- 188-AC5984-A
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Southampton
- Town
- Southampton
- Salary
- £22,816 - £24,336
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Patient Administrator
3
Job overview
Do you enjoy working in a fast-paced role? Are you passionate about providing excellent administrative support, that will make a difference to the patients experience and journey?
We are looking for a variety of patient administrators across our Trust. These colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience. We have permanent and fixed term posts available.
We are seeking highly motivated and pro-active individuals to fulfil the role of patient administrators here within our busy Departments. You will be required to build strong relationships with Consultants, Admin Teams, Nursing Staff, and external providers. You will be responsible for the smooth running of the patients' pathway through the department.
You will need good communication skills, written and verbal as well as the ability to work as a team and independently. You will also provide cross-cover for other patient administrators to ensure a consistent and effective administration service is always maintained.
Working closely with a team of consultants providing a comprehensive administration service, your duties will be varied but will include direct telephone communication with patients and health professionals, arranging the booking of appointments, managing the letters and actions from the outpatient clinics, and facilitating the flow of information between the various clinicians and support services.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks.
Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.
We can offer a huge range of career paths within the administrative field. Whatever role you are placed in we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.
You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations. You should be able to work well under pressure and be able to prioritise your own workload.
You will need to be able to work well across a large team with a flexible approach to multi-tasking and cross covering your colleagues. Knowledge of the Trust's electronic systems would be an advantage but not essential as training will be given
Person specification
Qualifications, knowledge and experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straightforward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Proficient in the use of all hospital computerised patient systems
- Experience in understanding and analysing patient pathways
- Knowledge of both local and national targets relating to RTT and cancer pathways
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Geri Hopper
- Job title
- Talent Acquisition Coordinator
- Email address
- [email protected]
- Telephone number
- 02381206525 - Option 2
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