Job summary
- Main area
- Administration
- Grade
- 3
- Contract
- Permanent: N/A
- Hours
- Full time
- Part time
- Job ref
- 188-AC191225-EXA
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Southampton
- Town
- Southampton
- Salary
- £24,937 - £26,598
- Salary period
- Yearly
- Closing
- 06/01/2026 23:59
Employer heading
Patient Administrator
3
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
The vacancy is Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
We are seeking a highly motivated and pro-active individual to fulfil the role of Patient Administrator within the Medicine / Medicine for older people Team based Southampton Hospital.
You will build good working relationships with Consultants, Admin Teams, Nursing staff and external providers. You will need good communication skills, written and verbal, as you will be speaking with patients both face to face and over the phone.
This is a full time position, with some flexibility within core hours, starting and finishing times.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
This role is to facilitate the smooth running of the patient journey, providing streamlined administration processes around the patient and their individual needs. The role will involve typing from audio dictation and handwritten notes, proof reading and making any necessary amendments to documents created by outsource agencies.
The candidate will need to be confident on the phone and able to use their initiative and judgement in order to deal with all enquires. The candidate will work closely with their colleagues and a multidisciplinary team including nurses and consultants to deliver a high level of care to the patients that caters to their individual needs.
The candidate will be a strong team player and work closely with colleagues to provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.
WHAT WE’RE LOOKING FOR
• A friendly and approachable manner
• A polite, sympathetic, patient and diplomatic disposition
• Excellent telephone/communication and computer skills
• Good organisational/time management skills
• Reliability and a ‘can-do’ attitud
Person specification
Qualifications, Knowledge and Experience
Essential criteria
- • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- • Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment
- • NVQ Level 3 in Business Admin or equivalent level of experience
- • Proficient in all aspects of Microsoft Office
- • Administrative and organisational experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Burt-Frost
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 02381 205119
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