Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: N/A
- Hours
- Full time
- Part time
- Job ref
- 188-AC281225-EXA
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Southampton
- Town
- Southampton
- Salary
- £24,937 to £26,598 per annun, pro rata
- Closing
- 07/01/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 3
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role
Main duties of the job
We have an exciting opportunity for a motivated and well-organised individual to join our expanding administrative team within the Genetics department at UHS.
This is an excellent opportunity to be part of a team at the heart of this positive change.
As a Patient Pathway Coordinator, you will play a key role in supporting the smooth and efficient running of administrative tasks across both specialties. You’ll work closely with clinicians, patients, and other members of the multidisciplinary team to ensure appointments and procedures are coordinated effectively and that patients receive the highest standard of care.
Our clinical genetics service provides care for people and families with a range of genetic conditions. Genetic conditions are caused by changes in an individual’s genetic information which may be passed down in families.
Our service covers a population of around 3 million people in Hampshire, the Isle of Wight, Dorset, Salisbury and Guernsey. We also work with other healthcare professionals and services to provide specialist clinics.
Our service is based at the Princess Anne Hospital in Southampton.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Person specification
Qualifications, knowledge and experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development.
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Proficient in the use of all hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrew Powers
- Job title
- Associate Operations Manager
- Email address
- [email protected]
- Telephone number
- 023810203403
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