Detailed job description and main responsibilities

If successful you would be placed in an administrative position suited to your skills.  This could be based at University Hospital Southampton, Princess Anne Hospital or Royal South Hants. These roles include but are not limited to:

Outpatient Administrator Centre - The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients. 

Receptionist - You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner.  You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner. 

Ward Administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives

Booking Administrator - the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.  

Emergency Care Administrator – within the Emergency Care Unit here at University Hospital Southampton.  The department is in operation 24/7 - 365 days and the role entails working days, evenings, weekends, nights and bank holidays all allocated on a pro rata basis. 

WHAT YOU’LL DO

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders externally and internally 

WHAT WE’RE LOOKING FOR

You will:

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can-do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.

If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.

There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more. Please indicate in your application if there is an area that you would be particularly interested in.