Detailed job description and main responsibilities

As an Emergency Care Administrator in the Emergency Department you will gain experience of working in a very busy, fast moving environment and you must be able to cover shifts including days, evenings, nights, weekends and bank holidays. This role is pivotal to the smooth running of the department and duties include:

* Welcome patients and visitors to the Emergency Department at Reception
* Take patient details and book them onto the MIYA Emergency Department system for which training will be given 
* Answer appropriate questions/provide relevant information in a sensitive manner, referring to clinical staff members as necessary
* Have a flexible approach to working in all areas of the Emergency Department 
* Undertake clerical and administrative duties on behalf of the department
* Liaise with individual team members/other departments in a manner that will contribute to the effective and efficient running of the department
* Provide administrative cover to the Acute Medical Unit when required

Requirements for the role:

* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent
* Administrative and organisational experience
* Excellent telephone/communication skills
* Have the ability to remain calm and professional in what can sometimes be a very challenging environment
* Ability to prioritise and multi-task
* Strong team work ethic
* Flexible approach to working routines
* Demonstrate a clear understanding of confidentiality issues

The Emergency Department operates 24 hours per day, 365 days of the year and shifts included working a variety of days, evenings, nights, weekends and bank holidays all allocated on a pro-rata basis.  Additional payment is paid for all unsocial hours worked.

This role is crucial to ensuring the smooth running of the department and you will report to the Emergency Department Admin Manager and Deputy Admin Managers who are on hand to offer support.  You will need to have good communication and organisational skills, a strong team work ethic and demonstrate a clear understanding of confidentiality issues.  A flexible approach to working routines is essential in this role due to the 24/7 requirements of the Emergency Department.

The role being offered is for 1 x full-time equivalent of 37.5 hours, however, consideration will be give to part-time hours with a minimum of 22.5 hours per week.

We are a large teaching hospital-based Emergency Department treating approximately 150,000 patients per year and as a Major Trauma Centre provide an excellent level of care for both adults and children.  The department has a reputation for innovation and is increasingly recognised for its clinical academic work in Emergency Care.