Job vacancy: Patient Administrator - Surgery, University Hospital Southampton NHS Foundation Trust, Southampton

Job summary

Main area

Surgery

Grade

Band 3

Contract

Permanent

Hours

Full time
Part time

37.5 hours per week

Job ref

188-AC240326

Employer: University Hospital Southampton NHS Foundation Trust
Employer type: NHS
Site: University Hospital Southampton
Town: Southampton
Salary: £25,760 - £27,476 Per annum - pro rata
Closing: 10/04/2026 23:59
Interview date: 20/04/2026

Patient Administrator - Surgery

Band 3

Detailed job description and main responsibilities

As a Patient Administrator, you will play a key part in achieving this by providing essential secretarial and administrative support, coordinating outpatient clinics, arranging patient admissions for surgery and communicating with patients about their treatment and care.
Your work and contribution will directly support patient pathways and a positive patient experience.

What you will do:

You will be working closely with your team of consultants to provide a comprehensive administration service which will involve:
• Working closely with the clinical teams and co-ordinating the patient pathways from referral onwards.
• Managing the administration for the service as well as provide secretarial support to Consultants.
• Supporting the wider team by typing letters, handling queries from patients and other care providers and supporting timely communication.
• Prioritising and organising your own workload while contributing effectively to the wider administrative team.

This role is interesting and varied, giving you the opportunity to develop relationships with patients and supporting them throughout their treatment and care.

What we are looking for:

We are looking for a flexible and motivated individual with the ability to manage a demanding workload with changing priorities. Confidentiality, professionalism and a willingness to learn are essential. You will need to be able to work in a calm, logical and methodical way and be able to multi-task whilst dealing with frequent interruptions in a busy environment. You will be be confident, diplomatic and approachable when communicating with patients and colleagues.

We are also looking for you to demonstrate:

• A high level of organisation skills and attention to detail
• The ability to communicate clearly and compassionately over the telephone and in person
• Use of IT skills, including Microsoft Office
• The ability to work independently, whilst seeking guidance where necessary

Person specification

Qualifications, knowledge and experience

Essential criteria

Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
Experience as an administrator or secretary in an organisation with a customer focused environment
Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
Knowledge and experience of secretarial or administrative procedures
Experience as an administrator or secretary in an organisation with a customer focused environment

Desirable criteria

Knowledge of medical terminology
Courses / further study attended to demonstrate evidence of personal development
Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
Diploma level qualification or an equivalent level of experience
Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
Proficient in the use of all hospital computerised patient systems
Experience in understanding and analysing patient pathways
Knowledge of both local and national targets relating to RTT and cancer pathways

Able to demonstrate behaviours that meet the Trust Values

Essential criteria

Patients First
Always Improving
Working Together

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

https://careers.uhs.nhs.uk

Getting to work - our travel promise

Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.

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