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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Flexible with working hours.)
Job ref
251-FCSS3779-PSA
Employer
Hampshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Hampshire County Hospital
Town
Winchester
Salary
£24,937 - £26,598 Per Annum Pro Rata
Salary period
Yearly
Closing
29/03/2026 23:59

Employer heading

Hampshire Hospitals NHS Foundation Trust logo

Patient Services Administrator

Band 3

Job overview

We have an exciting opportunity to join our friendly and supportive team in the Obstetrics and Gynaecology Department (Winchester) as a Patient Services Administrator.

You will need to be enthusiastic and well organised,  contribute to the provision of an effective admin service and ensure the trust provides a positive experience and meets its contractual requirements.

 

Main duties of the job

This role is customer focused and will require a team player who is friendly and approachable and can contribute and support the busy admin department.

Including manning reception, answering enquiries processing referrals and appointments. Whilst confidently communicating at all levels and delivering completed tasks in a timely fashion.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

For further information about this role please see the Job Description and Personal Specification document attached.

If you have any further queries, please do not hesitate to contact.

Person specification

Skills

Essential criteria
  • Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
  • Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
  • Experience of handling difficult situations
  • Computer and IT literate- Word Processing, Email/software – send/receive documents, use attachments. Ability to learn new hospital booking and other job-specific IT systems

Experience

Essential criteria
  • Experience of working within the medical, NHS or public sector
  • Experience of working in a busy customer focussed environment
  • Knowledge and experience of a wide range of administrative procedures and proven implementation capability
Desirable criteria
  • Experience of using hospital booking and other IT systems (e.g. Patient Centre, CSC Maternity, CRIS, Viewpoint, GROW, PBR, PHS, NHSb Portal (SPINE), C&B, Transport System, EPR and other IT systems)

Qualifications

Essential criteria
  • Good standard of general Education including English Language, maths of GCSE to grade C/ 4-9
  • Customer service training or similar
Desirable criteria
  • Equivalent knowledge and skills gained through any combination of alternative study or employment experience
  • ECDL, other information technology/word processing qualifications

Other Specific Requirements

Essential criteria
  • Ability to work on own initiative with guidance and input from managers, within standard operating systems
  • Well presented with a positive attitude
  • Ability to act diplomatically and with discretion, maintaining confidentiality at all times
Desirable criteria
  • Flexibility to work between Trust sites if required

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Pritpal Edwards
Job title
Office Manager/Admin Team Lead
Email address
[email protected]
Telephone number
07423796988
Additional information

Informal visits are encouraged, please contact to arrange.

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