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Job summary

Main area
Head and Neck
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
251-SURG7169-H&N
Employer
Hampshire Hospitals NHS Foundation Trust
Employer type
NHS
Site
The Royal Hampshire County Hospital
Town
Winchester
Salary
£27,485 - £30,162 pa pro rata
Salary period
Yearly
Closing
28/08/2025 08:00

Employer heading

Hampshire Hospitals NHS Foundation Trust logo

Admissions Coordinator – Head & Neck

Band 4

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

 

Job overview

The Head and Neck department are looking for an enthusiastic candidate for the role of Admissions Coordinator to primarily support the daily running of ENT admissions. 

The successful candidate will work to provide and manage an efficient and effective administration service.

Main duties of the job

  • Excellent communication and office management skills
  • Highly organised with the ability to prioritise daily workload autonomously or as part of a team
  • Enthusiastic, motivated and experienced in administration
  • Knowledge of RTT 
  • Knowledge of 18 week pathway
  • Liaise with patients and clinicians to ensure the waiting list is accurate and theatre lists are booked to capacity

Working for our organisation

At Hampshire Hospitals NHS Foundation Trust, our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three hospitals in Basingstoke, Winchester and Andover, as well as in the care we provide in the community. We provide medical and surgical services to a population of approximately 600,000 across Hampshire and parts of West Berkshire and specialist services to people across the UK and internationally.

This role is situated within the Head and Neck department, the successful candidate will work primarily within ENT and will work closely with consultants, doctors and clinical staff to ensure the smooth running of services.

The ENT department provides services across all of the Trust's sites,
Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, Andover War Memorial Hospital and Alton Hospital

Our unit in Winchester Hospital provides outpatient, day case and elective services to our patients.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Training & Qualification

Essential criteria
  • Good standard of general Education including English Language, maths of GCSE or equivalent Or ECDL Certificate Or Formal secretarial/senior administration training Or NVQ2 or equivalent plus relevant experience
Desirable criteria
  • Customer Care Training Or similar

Experience & Knowledge

Essential criteria
  • Experience in supervising a team
  • Experience of supervising a team in a large, complicated organisation
  • Experience of developing new processes. Experience in implementing change.
  • Able to demonstrate from previous employment history evidence of job-related achievements and success
  • Experience of performance management
  • Experience/ Knowledge of the 18-week pathway
Desirable criteria
  • Previous experience of using databases
  • NHS experience in an Acute Trust
  • Knowledge of outpatient clinic structures, waiting lists and outpatient operational procedures.
  • Good insight into the importance of NHS performance and quality standards

Skills & Ability

Essential criteria
  • Good verbal and written communication skills hampshirehospitalscareers.co.uk
  • Effective communication and interpersonal skills
  • Ability to motivate staff
  • Computer skills to include, Excel, Powerpoint and Word.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Laura Jenvey
Job title
Surgical Bookings Manager - Head and Neck
Email address
[email protected]
Telephone number
01962 828911
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