Job overview

***INTERNAL APPLICANTS ONLY***

An exciting opportunity has arisen in the Referral Management Centre booking team for an Outpatient Clinic Co-ordinator due to expansion of the team. Full time or part time  permanent contract available. 

As an RMC Clinic Co-ordinator your main responsibilities will include booking appointments, managing worklists,  dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments.

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Main duties of the job

• Ensure patients have a fair and effective booking service following the Department of Health guidance for the management of 18 week patient pathways.
• Ensure all suspect cancer two week wait referrals are booked within the fourteen day target.
• Negotiate attendance dates with patients by telephone and forward written notification where applicable. 
• To ensure that all appointments are booked according to clinical need in strict chronological order in accordance with the specialities booking rules and national targets
• Adhere to clinic templates when booking routine, urgent, follow up, or ward appointments. 
• With the Referrals Management Centre Manager/Supervisor establish systems and processes to support the delivery of all booking services and monitor on a regular basis depending upon service needs.
• Negotiate with relevant departments, consultants and secretaries solutions to accommodate potential shortfalls.
• To ensure that all departments are notified of short notice clinic cancellations, short notice booking of appointments and the setting up of short notice clinics, i.e liaise with Outpatients Sister/Deputy Sister, Outpatient Reception Supervisor and Health Records.
• Ensure adequate operator cover is provided for phone systems to meet the service needs.
• To action all voice and email messages promptly and 

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Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.