Job overview

Our Clinical Decision Making (CDM) team are based within our Single Point of Access (SPoA) for Community Services in Wye Valley NHS Trust. Our current team of clinical decision makers is growing to support the development of our community services. 

We are looking to enhance our offer of urgent care and admission avoidance support for our community nursing teams and are looking for enthusiastic and experienced nurses to join our team. We are looking for colleagues with a robust understanding of community nursing and who are able to provide clinical advice and support. 

In this exciting new post you will support the clinical triage and streaming of referrals in our Community Referral Hub. Taking referrals directly from professionals where its more effective they speak directly with a clinician, undertaking remote assessments over the phone as required and determining, in collaboration with the patient/carer/professional, which service is best placed to meet their need to avoid a crisis and/or admission. 

You will be based in the Community Referral Hub which is a truly integrated and multi-organisational service. The Hub currently manages referrals and patient queries for the District Nurses, Urgent Response Service, Virtual Wards, Virtual GP, IVOPAT, Therapies (OT/PT) and Falls Support. 

Main duties of the job

The main duties of the role are to clinically triage direct telephone referrals, to offer clinical advice and to coordinate support for patients who need urgent or same day support. Admission avoidance is a key focus. 

As well as liaising directly with patients and referrers the post holder will support our Administrators and Call Handlers to ensure efficient and effective service delivery in the hub. 

The post holder will be proactive and approachable, supporting junior staff in gathering information and ensuring the seamless day to day running of the hub in support of the clinical leads and administration managers. 

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential”.

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.