Job overview

The post holder is responsible for the co-ordination of a range of quality governance activities at Divisional level and within individual Directorates and service groups within the Clinical Support Division, to ensure compliance with the governance agenda and the Trusts governance and risk framework. This includes effective complaint management, gathering patient feedback, patient safety, incident reporting, risk management, claims, policy and guideline management, adherence to clinical audit requirement and NICE guidance and meeting the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission.

As governance co-ordinator the post holder will have a key part to play in the implementation of the Division’s Quality Governance Agenda, Improvement plan and activities and in developing a proactive, open learning and improvement culture.

The post holder will produce comprehensive Divisional and Directorate governance reports as required, analysing trends and themes from governance data.

Main duties of the job

·       Contribute to the development and maintenance of a robust Division, Directorate and clinical governance framework.

·       Lead role in the on-going development and delivery of the Division’s patient experience and engagement plans and activities

·       Works with Division and Directorates to ensure that robust action plans are developed and implemented following the outcome of external & internal visits, i.e. CQC inspection (or mock inspection).

·  Work with the corporate governance team, Directorates and SI investigators to facilitate the delivery of an effective serious incident (SI) pathway for the Division.

·       Promote and implement a patient safety culture in all Directorates within the Division, delivering education and training in all aspects of governance as necessary

·      Monitor and report Divisional performance against Trust and local key performance indicators and standards, providing support to service lines as appropriate to achieve against those indicators

·    Work with the Divisional Management Team to maintain an effective Divisional risk register, developing an infrastructure to provide assurance that the systems for managing risk are robust and reportable for the Division.

·    Plan and monitor implementation of the Division and Directorates clinical audit programme to support quality and patient safety improvement and robust governance.

Working for our organisation

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.