Job summary
- Main area
- Help Desk Administrator
- Grade
- Band 3
- Contract
- Permanent: None
- Hours
- 37.5 hours per week (full time)
- Job ref
- 229-COR-7406560
- Employer
- Wye Valley NHS Trust
- Employer type
- NHS
- Site
- Franklin Barnes
- Town
- Hereford
- Salary
- £24,937 - £26,598 Per annum
- Salary period
- Yearly
- Closing
- 31/08/2025 23:59
Employer heading

Help Desk Administrator (INTERNAL)
Band 3
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Job overview
To provide administrative, organisation and support of the Works Management Group involved in the day to day maintenance of all Community Buildings. This will include purchasing of goods and equipment, management of contracts and prioritisation of workload for the whole team.
Main duties of the job
- To input data and raise orders and returns on the Integra and NHS Supply Chain ensuring prioritisation in terms of costs and quality
- To populate, maintain and manage helpdesk reporting system ensuring all jobs are logged, rectified and closed down in a timely way.
- Allocate jobs to the appropriate trade person monitoring response times. Including the use of external contractors.
- Produce reports from helpdesk system for estate manager to report at forums.
- Ensuring day to day running of a busy office dealing with varying complexities of telephone queries from hospitals and clinics
- Support Senior Administrator to carry out Day to day management of contracts and supply chains including Linen and other long term contracts, providing analytical data based information.
- Support Senior Administrator with the preparation and co-ordination of formal building and engineering contractual documentation as required.
- Liaison and direction of Engineers coordinating locations and tasks during emergency situations
- Provide cover for Senior Administrator in their absence directing queries appropriately to senior managers.
- Input ESR information, ensuring all data is up to date and current.
- Support Senior Administrator with collating & inputting staff time sheets.
Working for our organisation
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Person specification
Education
Essential criteria
- Educated to GCSE level or equivalent
Desirable criteria
- CEBOSH / NEBOSH certificate or appropriate ‘on the job’ experience – willingness to complete
Knowledge
Essential criteria
- Excellent communication skills – verbal and written
Desirable criteria
- Knowledge of estate and procurement systems
Experience
Essential criteria
- Ability to analyse basic information to resolve contract problems
Desirable criteria
- Experience in a similar role within the NHS
Documents to download
Further details / informal visits contact
- Name
- Paul Stephens
- Job title
- Estates Manager
- Email address
- [email protected]
- Telephone number
- 01432 801933
- Additional information
N/A
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