Job overview

**INTERNAL APPLICANTS ONLY***

To provide a comprehensive service for the Cardiology Physiology team. To support the department through cross covering at the upcoming Community Diagnostic Centre and if needed supporting the smooth running of the clinics as a Departmental Clerk managing the flow of notes in and out of the Physiology department. Being responsible for accurate and timely data entry on the Electronic Patient Record System (EPR), ensuring all patient records are accurate and up to date across the notes and the EPR Systems. When required, assisting in other Reception areas throughout the hospital

Main duties of the job

• To work across both roles as an Outpatient Receptionist and when required, as a Departmental Clerk ensuring appropriate cross cover between colleagues.
• To provide a comprehensive clerical service to the Heart and Lung team, undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, according to the requirements of the service, recording the movement of notes on the Electronic Patient Record (EPR) Systems.
• To greet patients in a professional and friendly manner, providing them with all relevant clinic information such as the clinician they will be seeing, clinic delays, direction to the waiting room, etc.
• To confirm patient attendance on the EPR System by arriving patients in an accurate and timely manner and ensuring patient demographics are up to date. To arrange follow up appointments for patients following clinician outcome in clinic.
• Organising and maintaining the departments’ notes filing systems.
• Maintain efficient office systems associated with good office management assisting with the monitoring of standards and with the implementation of action plans to improve quality of services.
• To gain an understanding and knowledge of the referral to treatment pathways to ensure outcomes of clinic appointments are correctly entered into the EPR System.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.