Job summary
- Main area
- Outpatient Bookings
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 229-CS-7247520
- Employer
- Wye Valley NHS Trust
- Employer type
- NHS
- Site
- Monkmoor Court
- Town
- Hereford
- Salary
- £24,169 pa pro rata
- Salary period
- Yearly
- Closing
- 22/06/2025 23:59
Employer heading
RMC Clinic Clerk/Receptionist
Band 2
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Job overview
An exciting opportunity has arisen in the Referral Management Team for two Clinic Clerk / receptionists.
You will be required to cover all and support the Referral Management Centre. Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.
Main duties of the job
You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.
Criteria:
- Excellent communication skills
- Good customer service skills face to face contact with the general public
- Proven keyboard, telephony and clerical skills
- Respect confidentiality
- Maintain a high level of accuracy
- Ability to operate effectively as part of a team
Working for our organisation
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.
More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.
Person specification
Education & Qualifications
Essential criteria
- Customer Services training
- Computing or IT (MOST) or equivalent
Desirable criteria
- RSA stage 2 or 3 or equivalent experience
Skills, Knowledge & Abilities
Desirable criteria
- Effective verbal and written communication skills
- Proficient in the use of PC/computer systems
- Negotiation skills
Experience
Essential criteria
- Previous clerical experience including filing, data retrieval and photocopying
- Previous experience of dealing with the public
Personal Attributes
Essential criteria
- Team player
- Ability to work autonomously
- Good interpersonal skills
- Good attention to detail
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sheila Marshall
- Job title
- Outpatients Deputy General Manager
- Email address
- [email protected]
- Telephone number
- 01432 383100
- Additional information
For an further information please contact Sheila Marshall, Deputy General Manager or Amy Reynolds on 01432 383100.
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