Job overview

This is a 12-month fixed-term position. The Referral Management Centre Admin Lead  is responsible for the day-to-day supervision and operational management of the Referral Management Centre, ensuring the efficient processing of patient referrals and delivery of high-quality administrative support. The role provides leadership and line management to the Referral Management Centre team, overseeing staffing, training, performance, and compliance with NHS policies, Patient Access standards, and the 18-week Referral to Treatment (RTT) pathway.

The post holder is responsible for managing referral pathways, clinic scheduling, clinic templates, waiting lists, and e-Referral (e-RS) processes, ensuring referrals are managed efficiently and clinic capacity is optimised. Working closely with clinical and administrative teams, the role supports service improvement, workforce planning, and the effective use of digital systems, including MAXIMS, EPR, Envoy, and the Cisco call centre system. The post holder also acts as deputy to the Outpatient Services Manager during periods of absence, supporting the delivery of safe, effective, and patient-centred outpatient services.

Main duties of the job

The successful candidate will supervise the day-to-day operations of the Referral Management Centre, providing leadership and support to the administrative team to ensure the efficient management of patient referrals and outpatient clinic bookings. They will oversee clinic scheduling, referral pathways, waiting lists, and e-Referral (e-RS) processes, ensuring compliance with NHS access standards, including the 18-week Referral to Treatment (RTT) pathway.

The role includes staff supervision, training, performance management, and supporting service improvement initiatives. The post holder will work closely with clinical and operational teams to maximise clinic capacity, maintain high standards of patient care, resolve operational issues, and support the Outpatients Deputy General Manager by deputising in their absence.

Working for our organisation

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.