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Job overview

An exciting opportunity has arisen within Leominster Community Hospital for a Clerk/Receptionist – Apprentice.

This is an exciting opportunity to gain valuable work experience within administration setting in the NHS and achieve a nationally recognised qualification. You will be supported and developed within the role, learning new skills whilst undertaking the apprenticeship framework in Customer Service level 2. 

You will be meeting and greeting visitors, inputting data, answering the telephone are just a few of the things you will be doing during you time with us.

To provide professional and comprehensive administration support to the administration team, including letters, reports, data entry, preparation of meetings, dealing with telephone calls and email queries.  The post holder will be responsible for accurate and timely data entry on to Electronic Patient Record System (EPR), ensuring all patients’ records are accurate and up to date across the notes and EPR systems.

Main duties of the job

• To deal with incoming correspondence, telephone calls and emails, and reply directly on routine matters, or filter enquiries to appropriate staff members.
• To provide IT, administrative and organisation support to the Ward and Reception team.
• Maintain integrity when dealing with both verbal and written confidential information, acting appropriately.
• To use computer programmes such as INTEGRA for placing orders and receipting of goods in accordance with the Trust’s financial framework, Electronic Patient Record (EPR) and Microsoft programmes.
• To organise meetings and agendas, take, transcribe and circulate minutes, some may contain confidential or sensitive information.
• To work quickly and efficiently, ensuring all deadlines are met, appropriately prioritising workload and understanding urgent matters.
• To maintain and organise computer files and paperwork, where appropriate, maintain a file management system.
• To carry out any other duties that may be required by the Community Hospital Sister or Administration Lead.
• Maintain confidentiality at all times.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.