Job overview

The post holder will be responsible for providing Medical Secretary support to Responsible Clinician, as well as working closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. Often, as the first point of contact for Service Users Carers and external organisations the post holder is responsible for conveying the correct impression for the whole of the Trust. The post requires working autonomously, prioritizing your own workload whilst following established policies and procedures. 

Key duties will include supporting the clinicians and other professions with administrative tasks such as scheduling clinics and Service User appointments and meetings. Familiarity with letter writing and minute taking of clinical meetings and maintaining records, liaising with MOJ, Courts, MAPPA, Solicitor firms, instructing courts to get CVP links, CTR and CPA processes, NHSE Case Manager and arranging Teams meetings when required. 

Main duties of the job

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team

·       To be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional terms

·        To be familiar with all aspects of diary management, arranging meetings and taking notes as required

·       To use proficient internet skills to access, search and retrieve data relevant to the team

·       To use touch typing and audio skills as necessary in daily work

·       To maintain essential data on EPR

·       To use knowledge and experience to meet the needs of the team by completing non routine tasks

·       To update skills as necessary and attend mandatory training

·       To provide mentorship to lower banded roles where appropriate

·       To provide cover for other administrators in a similar role and to those of a lower band where appropriate

·       To use knowledge and experience to meet the needs of the team by completing non routine tasks

·       To update skills as necessary and attend mandatory training

·       To provide mentorship to lower banded roles where appropriate

·       To provide cover for other administrators in a similar role and to those of a lower band where appropriate

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?