Job summary
- Main area
- Administration
- Grade
- Non NHS Banding
- Contract
- Permanent: Up to 10 hours per month
- Hours
- Part time - 2.5 hours per week (Up to 10 hours per month)
- Job ref
- 4265 - 8109407
- Employer
- HUC
- Employer type
- NHS
- Site
- Old Ambulance HQ
- Town
- Ascots Lane, Welwyn Garden City
- Salary
- £18.75 per hour
- Closing
- 31/07/2026 23:59
Employer heading
Patient Safety Partner
Non NHS Banding
Job overview
HUC is seeking Patient Safety Partners (PSPs) to bring the perspectives of patients, carers, and families into the heart of patient safety, quality, and service improvement. Working alongside clinical and operational teams, PSPs will help ensure that patient experiences inform decision-making and contribute to a culture of openness, learning, and continuous improvement.
As a member of the Patient Experience Forum and Clinical Quality and Safety Committee, you will provide an independent patient voice and help shape safer, more responsive services across HUC.
Main duties of the job
- Attend and contribute to the Clinical Quality and Safety Committee and Patient Experience Forum.
- Provide a patient, carer, and family perspective on patient safety risks, incidents, and learning.
- Support the development of patient-centred recommendations and safety improvements.
- Help ensure learning from incidents leads to meaningful improvements in patient care.
- Represent the views of patients, carers, and families in discussions about service quality and redesign.
- Contribute to discussions relating to NHS 111, Clinical Assessment Services, Out of Hours services, Primary and Urgent Care, safeguarding, digital and remote assessment risks, and access and inclusion.
- Support the implementation of the Patient Safety Incident Response Framework (PSIRF), ensuring investigations and improvement activities remain patient focused.
- Promote a culture of transparency, openness, and continuous learning across the organisation.
No clinical qualifications are required. We welcome applications from people with lived experience as patients, carers, family members, or advocates who are passionate about improving healthcare services.
Working for our organisation
We reserve the right to close this vacancy early, should we receive sufficient applications for the role.
Detailed job description and main responsibilities
For further information about this role please see attached the job description and person specification.
Person specification
Knowledge and Experience
Essential criteria
- Experience as a patient, carer, family member, or advocate.
- Commitment to improving patient safety.
- Ability to understand complex information and ask constructive questions.
- Ability to maintain confidentiality.
- Good communication and interpersonal skills.
- Ability to work collaboratively with clinical and non-clinical staff.
Desirable criteria
- Experience of NHS services, particularly urgent and emergency care
- Experience of participation groups, patient forums, Healthwatch, or public involvement activities.
- Knowledge of patient safety, quality improvement, or governance processes.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah-Jane Newbigging
- Job title
- Non Clinical Recruiter
- Email address
- [email protected]
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