Job summary
- Main area
- Operations
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 4265 - 7621856
- Employer
- HUC
- Employer type
- NHS
- Site
- HUC HQ, Ascots Lane, Welwyn Garden City, AL7 4HL
- Town
- Ascots Lane, Welwyn Garden City
- Salary
- £95,000 per annum (circa)
- Salary period
- Yearly
- Closing
- 02/12/2025 23:59
Employer heading
Delivery Director- NHS 111 and Clinical Assessment Service
Job overview
The Delivery Director will be accountable for providing operational leadership across HUC’s NHS 111 and Clinical Assessment Service portfolio.
The post holder will be accountable for the coordination and delivery of high quality, effective and safe services within their portfolio, working in collaboration with leadership teams, heads of service and wider partners for delivery. Providing both strategic and operational leadership, the post holder will be responsible for their patient centred service portfolio; for ensuring capacity meets service demand 24/7, whilst meeting all contractual performance obligations within budget.
The post holder will ensure services are delivered in line with their service KPIs, operational standards and agreed contractual requirements. The role will work closely with the Workforce Planning Team and Operational Leads to ensure services are fully staffed to meet demand, ensuring patient care and experience is at the heart of delivery.
Main duties of the job
• Accountable for delivering and maintaining high quality and highly effective services within NHS 111 and Clinical Assessment Services, in line with regulatory authorities, local and national specifications and contractual performance requirements.
• Work in collaboration with the Workforce Planning/Resourcing Team to ensure rotas align to models and appropriate level of resources are rostered to meet demands of the service and within budget allocations.
• Deliver the annual efficiency plan within the service lines, working with internal teams to evidence delivery.
• Ensure all services within the post holders’ portfolio are delivered in line with commissioned activity and planned income, maintaining control of expenditure, improving value for money, and ensuring continued service development in relation to efficiency and sustainability.
• Line manage the heads of Operational management teams and support the strategic ambitions of the organisation through close working with the Operations Assurance Director, Delivery Director OOH/Urgent Care/Primary Care/AIVS and Director of Dental Services, as well as sub-board level committees as required.
• Work with quality leads to establish and maintain a system of internal control within services that supports an integrated approach to governance. This includes responsibility for mitigating risks identified in the Board Assurance Framework and the Risk Register.
• Work In partnership with the professional leads and quality teams to initiate audits of specific service functions and use the results as a tool to monitor service change, development, and success of any pilots.
Working for our organisation
At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences.
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Detailed job description and main responsibilities
For further information about this role, please see our attached candidate brief which contains more details.
Person specification
Education
Essential criteria
- Degree Level Education- typically in Healthcare managements, business administration or operational management
Knowledge
Essential criteria
- Demonstrating of managing at a senior level in a range of complex integrated clinical services operating 24/7 with proven experience of senior decision making, with NHS 111 experience.
- Evidence of using data analytics to support data driven decision making and service improvements
- Proven successful experience of operational management of healthcare services
- Established capability of mobilising new, complex services in very tight timescales and budgets
- Demonstratable experience of innovative delivery solutions and implementation of digital solutions to improve productivity, access and patient outcomes.
Desirable criteria
- Experience in the successful delivery of urgent care services
- Experience in supporting and contributing to strong integrated governance, learning and improvement
- Experience of NHS procurement processes and responding to development opportunities
Skills
Essential criteria
- Strong visible leadership and motivation skills, acting with integrity whilst valuing diversity
- Skills, capability and demonstrate experience is managing complex service change, service transformation, care pathway development and implementation of new and innovative models of care.
- A natural influencer, good communicator / presenter with proven negotiation skills, comfortable debater with sound business and technical reasoning plus commercial awareness with the ability to anticipate alternative scenarios and prepare according.
- Ability to display a sound and comprehensive understanding of the complex needs of many stakeholders in HUC; engaging successfully with colleagues at all levels and building successful working relationships when it comes to working with our executive, commissioners and agencies.
- Strong use of data to understand problems, find solutions and evaluate success
- Personally driven by high performance results by constantly measuring and evaluating the organisation’s impact in achieving its KPIs and strategy.
- Strong sense of personal and team accountability, with a clear understanding of the boundaries relating to delegated authority
Desirable criteria
- Display resilience, courage and curiosity Service performance management, transformation and change
Other
Essential criteria
- Full valid UK driving licence with access to a car or willing to use public transport where appropriate.
- Flexible to travel to other sites across the HUC geographical footprint.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- Non-Clinical Recruitment Advisor
- Email address
- [email protected]
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