Job overview

We are looking for motivated and professional individuals to join our team as Dental Service Advisors. As the first point of contact for members of the public, you will play a vital role in answering inbound calls and directing patients to the most appropriate service with care and professionalism.

Key Responsibilities:

• Answering inbound calls promptly, accurately, and professionally.

• Providing high-quality advice and guidance in line with training and performance standards.

• Supporting the Team Manager to maintain efficiency and achieve key performance targets.

• Taking part in regular call audits to ensure service quality.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we’d love to hear from you.

Who are we?
HUC provides accessible and high-quality Integrated Urgent Care services to nearly 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the South West of England. At the forefront of change and innovation in the healthcare sector, HUC is passionate about patient care and has built a strong track record in delivering pioneering services.

Flexible Rota Patterns Available
We’re offering a variety of part-time shift patterns to suit different lifestyles, including:

• 1 × 30.5 hrs

• 2 × 21.5 hrs

• 4 × 19.25 hrs

• 3 × 29.75 hrs

• 4 × 16 hrs

• 3 × 14 hrs

Our service runs 8am–10pm, 7 days a week, with rota patterns agreed within these hours.

The role of Service Adviser is office based in either Peterborough or Bedford.  Please note that training will be held in Peterborough so the ability to travel is necessary)               .       

Main duties of the job

We are looking for:

· Good IT Skills

· Experience of working under pressure in a busy environment

· Attention to detail and accurate data entry

· Good verbal communication and interpersonal skills

· Ability to be empathetic and a good listener

· The skill to manage sensitive and emotional calls from a range of sources

If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application. 

Working for our organisation

Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

✨ Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

📈 NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

🌱 Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

🏆 Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

💼 Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

🚀 Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

☕ Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!