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Job summary

Main area
Transport
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday & Tuesday 13:00 - 21:30, Wednesday, Thursday Friday 11:00 - 19:30)
Job ref
367-CORP-9805
Employer
Hertfordshire Partnership NHS Foundation Trust
Employer type
NHS
Site
Martinlea, Ashley Close, Bennett's End, Hemel Hempstead, HP3 8BL
Town
Hemel Hempstead
Salary
£26,240 - £27,928 per annum pro rata + 5% of basic salary
Salary period
Yearly
Closing
31/10/2025 23:59

Employer heading

Hertfordshire Partnership NHS Foundation Trust logo

Admin Support - Transport Helpdesk Operator

Band 3

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form. 

http://hpft.recruitforvalues.co

Job overview

An exciting and challenging opportunity has arisen for a Transport Help Desk Operator within the Trust's. The successful applicant will work within Transport Team to support  with providing a telephone and admin  service.

Main duties of the job

• To answer and redirect all telephone calls coming into the Transport Serviceteam efficiently and appropriately.
• To maintain and update the vehicle location system
• To input into Paris (computerised service user records) if required.
• To operate and deliver all aspects of the Transport Helpdesk
To ensure that all messages are relayed timely and efficiently to the
correct person.

 

For more information on this post please view job description and person specification. 

Working for our organisation

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Then please read on...

 

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

 

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

 

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

 

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

 

These values are at the core of who we are, everything we do, and how we do it!

 

Detailed job description and main responsibilities

The post holder will be responsible for providing a telephone and admin support service. The post holder will be required to work with minimal supervision, using their proven excellent customer service skills to answer and redirect all calls coming to The adult mental health team. They will be the first point of call for service users, carers and other external providers contacting the Trust and therefore it will be imperative that the Trusts' values are an inherent part of all they do.



Person specification

Qualifications

Essential criteria
  • Good level of education/GCSE incl English Language
  • Good level of numeracy
  • Good IT Skills

Experience

Essential criteria
  • At least two years’ experience of working in a health care/mental health care/ office environment
  • Interpersonal skills
  • Ability to apply discretion as and when required

Skills

Essential criteria
  • General knowledge of office procedures and an all round education, with interest in Health Service issues

Employer certification / accreditation badges

Veteran AwareApprenticeships logoMenopause Friendly EmployerAge positiveMindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Kyle Durkin
Job title
Head of Operations - Estates
Email address
[email protected]
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