Job summary
- Main area
- Commissioning
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 468-HWE463
- Employer
- NHS Hertfordshire and West Essex Integrated Care Board
- Employer type
- NHS
- Site
- The Forum
- Town
- Hemel Hempstead
- Salary
- £26,530 - £29,114 per annum plus 5% HCA
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
- Interview date
- 04/08/2025
Employer heading

Commissioning Case Coordinator
NHS AfC: Band 4
Job overview
This is an exciting role within the All Age Continuing Care (AACC) team which is a busy operational team within Hertfordshire & West Essex ICB. The team works closely with local community providers, Hertfordshire Community Trust, Hertfordshire County Council as well as two providers of acute care; East & North Herts NHS Trust and Princess Alexandra Hospital.
Main duties of the job
The main focus of the role will be to deal with commissioning and procurement issues, administration and sourcing of appropriate placements for patients, to maintain accurate records and support all aspects of work within the Adult Continuing Healthcare team.
The post holder will support the Commissioning Manager and Head of Service to ensure that there is sufficient, good quality Nursing Homes and Homecare Providers to meet the needs of people who are assessed as being eligible for CHC.
The ideal candidate will have experience of procuring placements and packages of care (POC) in either a CHC or Social Care environment.
If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.
Working for our organisation
NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality.
The ICB’s role is to join up health and care services, improve health and wellbeing and reduce health inequalities for the 1.5 million people who live in Hertfordshire and West Essex.
It’s an exciting time for us and we’re looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.
So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.
Detailed job description and main responsibilities
For further information on this role please see the job description and person specification attached.
Person specification
Qualifications and Experience
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Significant administrative/secretarial experience including initiating and maintaining office systems
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint
Desirable criteria
- Previous knowledge or experience of working in/with Continuing Care
Communication
Essential criteria
- Clear communicator with excellent writing, data entry and presentation skills
- Ability to work under pressure in a busy working environment and able to multi-task
Patient Experience
Essential criteria
- Evidence of providing customer service and public-facing communication
Data and Analysis
Essential criteria
- Evidence of interaction with finance, data or databases
Documents to download
Further details / informal visits contact
- Name
- Jo-Anne Howe
- Job title
- Commissioning Team Lead
- Email address
- [email protected]
- Telephone number
- 01442 284130
- Additional information
If you would like to discuss the vacancy in more detail please contact Jo-Anne on the details provided.
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