Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 367-LD&F-9518
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Broadlands Clinic, Little Plumstead Hospital
- Town
- Little Plumstead
- Salary
- £29,970 - £36,483 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
Employer heading
Administration Team Leader
NHS AfC: Band 5
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.co
Job overview
Would you like an opportunity to progress your administration career within our Norfolk services? Broadland Clinic is looking for a motivated and highly organised administrator to lead their team of administrators, receptionists and medical secretaries.
Please be advised that, in accordance with the updated immigration regulations, we are unable to provide sponsorship for this position, as the salary offered is below the required threshold.
All interviews for this post will be held in person at The Little Plumstead Hospital , Hospital Road Norwich NR13 5EW.
Main duties of the job
The post holder will be responsible for leading the provision of a comprehensive, professional, and consistent admin service.
Key duties include: Supervision of the admin team, giving guidance around workload and prioritisation. Liaising closely with the Service Managers and Clinical Advisors to ensure admin processes are efficient and consistent.
The post holder will be required to work independently using initiative and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedures and policies.
The post holder is the first point of reference and as such must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Detailed job description and main responsibilities
Provide day to day supervision and coordination of admin staff, and management of the department.
To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis
To identify, develop and implement process improvements
Support Team Management in delivering high standards on all performance / delivery indicators. Responsibility for developing systems to manage team performance to agreed Trust targets.
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
To participate in yearly appraisals with supervisor/line manager.
Person specification
Qualifications
Essential criteria
- Degree level qualification or equivalent experience
- Willingness to complete further training and qualification identified as appropriate to the role
Desirable criteria
- Communications skills / Leadership training
Previous Experience
Essential criteria
- Extensive experience of working in an office environment. Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
- Knowledge of specialist functional / medical/legal terms, organisational policies and procedures
Desirable criteria
- Experience of leading / supervising a team
Knowledge and Skills
Essential criteria
- To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training
Desirable criteria
- Leading a team, taking responsibility for productivity and efficiency
- Examples of identifying process improvements
Analytical Skills
Essential criteria
- Able to use own judgement to find solutions through use of analytical and problem solving skills.
- Able to maintain spreadsheets, analyzing and disseminating data
Communication
Essential criteria
- Pleasant, professional, enthusiastic approach
- Able to clearly and accurately communicate verbally, and in writing with service users and staff
Emotional and Mental Effort
Essential criteria
- Able to respond to an unpredictable work pattern, prioritising your own and others workloads
- Able to remain calm, professional and positive when faced with difficult situations
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Chris Hobley
- Job title
- Clinical and Operational Services Manager
- Email address
- [email protected]
List jobs with Hertfordshire Partnership NHS Foundation Trust in Administrative Services or all sectors