Job summary
- Main area
- Administration
- Grade
- 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday 9-5)
- Job ref
- 367-LD&F-3783
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Willowbank
- Town
- Little Plumstead
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
Employer heading
Senior Team Administrator
4
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
An exciting opportunity has arisen for an enthusistic and committed Senior Team Administrator to join our Norfolk Forensic Community Learning Disability team (NFC-LD).
This is a fantastic opportunity for career devlopment within the Adult Forensic Learning Disability communinty serivce working alongside an establisheed and experienced team of clinicians and practitioners to contribute to high quality service provision.
Main duties of the job
The Senior Team Administrator will work as a key part of the NFC-LD team and be responsible for providing comprehensive administrative and organinsational support to the team to ensure the smooth running of day to day operations.
The main duties in this role will be to support with co-ordinating meetings, booking appointments, minute taking and tracking outcome points from these meetings, mainitaining records including entering correspondence onto the Electronic patient record , letter writing and liasing with internal and external stakeholders, including patients. relatives and other professionals. The Senior Team Administrator will also support with managerial tasks such as scheduling PDP's and supervisions, supporting with recruitment tasks and new staff inductions.
The Senior Team Administrator will also work closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. The role will also require managment of other administrative staff members so experience of supervising staff will be ideal.
Ths is a varied role so the ability to acquire new skills quickly will be advantageous. The role also incoroporates accessing different clinical and IT systems so being confident in IT will be beneficial.
The role can be busy so it will be important to have the ability to proiritise tasks, manage own workload and be focused and organised to ensure effectivness and efficiency.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
· Assisting Services Users during incidental contacts.
· Providing nonclinical advice and information to Service Users, relatives and carers.
· Typing up team letters on behalf of Managers and Clinicians.
· transcribing and distributing minutes from team and management meetings.
· Chasing updates and outcomes where necessary.
· Maintaining records, including spreadsheets and analysing data when asked.
Providing and receiving routine information to inform work colleagues, communicating complicated administrative information to staff from other departments and external contacts
· Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information
· Providing information about appointments, clinics and admissions, by telephone and letter, maintaining the Service User records and appointment systems
· Provide support and mentorship to lower banded staff
· Scheduling PDPs and Supervision sessions
· Handling recruitment, onboarding and inductions
· Providing advice, instruction, and training to the team, to motivate and assist in achieving objectives and continuous improvement.
· Organising events, conferences and other larger meetings.
roviding cover for other administrators in a similar role and to those of lower banded roles when required
· To update skills as necessary and attend mandatory training.
Use patient administration sysptems and manage general administrative tasks such as data inputting, maintianing files and ordering supplies
Person specification
Qualifications
Essential criteria
- Educated to Secondary Level with GCSE qualifications or equivalent
- NVQ3/RSA3 or equivalent experience
Desirable criteria
- European Computer Driving Licence or equivalent
Experience
Essential criteria
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience.
- Range of work procedures and practices; base level of theoretical knowledge.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nadine Alger
- Job title
- Clinical and Operational Team Leader
- Email address
- [email protected]
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