Job summary
- Main area
- Cancer Support
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-7176288
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Mount Vernon Cancer Centre
- Town
- Northwood
- Salary
- £26,530 - £29,114 per annum, plus 15% High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 27/05/2025 23:59
Employer heading
Chemotherapy Booker - Cancer Services
NHS AfC: Band 4
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Chemotherapy Booker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The key role of our Chemotherapy bookings team is to be responsible for the booking of all SACT treatments within MVCC, working closely with our clinical teams
To co-ordinate and arrange treatment for the Cancer Centre's patients, and for ensuring the patients' medical records are properly maintained.
You will be by dealing with patient queries over the phone and by email, processing and sending out updated appointments by letter and text message
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide day to day supervision and support of all Chemotherapy treatment bookings to ensure they are booked in a timely manner.
To deal with all patient referrals from clinicians, ensuring that the first treatment is scheduled within the Cancer waiting times targets.
To develop a specialist knowledge of Cancer treatment bookings
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around their experience
To schedule all Chemotherapy treatment in the Cancer Centre according to Mount Vernon Cancer Centre protocols.
Develop specialist knowledge of the Electronic Scheduling system for all bookings.
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors.
To plan ahead and to reschedule treatments, when necessary, to ensure that the treatment capacity is fully utilized
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
- 5 Grade A-C GCE or equivalent, including English & Maths
Desirable criteria
- Existing knowledge of Chemotherapy booking process
Previous Experience
Essential criteria
- Previous experience of delivering high standard work in a fast-paced, high volume environment
- Experience of working both in a team and autonomously
- Experience of working in a diverse environment, valuing equality for patients and staff
- Experience of working in a diverse environment, valuing equality for patients and staff
Desirable criteria
- Previous oncology experience
- Patient contact Hospital PAS system
- Previous experience in a Health or Care setting
Skills
Essential criteria
- Ability to work on own initiative
- Good computer skills
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to follow complex protocols and feed back to senior staff as appropriate
- Excellent written communication skills, with attention to accuracy and ability to proof read
- Excellent organisational and time management skills to meet deadlines
- Strong customer care skills, treating customers with dignity and respect
- Tact & Diplomacy skills to deal with sensitive issues discreetly
Knowledge
Essential criteria
- Knowledge of workings of clinics / hospital procedures
- Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
- Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
Desirable criteria
- Knowledge of medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dean Weston
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0203 826 2463
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