Job overview

HUC provides the NHS 111 and Out of Hours GP service to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work; no two shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.

• Are you a registered Nurse or Paramedic with a post registration experience?
• Are you confident in making autonomous decisions
• Are you seeking a better work/life balance?
• Do you want to move away from face-to-face practice but continue to make a difference to people’s lives?

If so, our  NHS 111 Clinical Advisor role could be for you. The role is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care  without the physical demand of acute work. 

 A day in the life

• You will be assessing patients over the phone, using the NHS Pathways systems alongside your existing clinical knowledge and expertise.
• You will use your clinical knowledge to signpost patients to the most appropriate level of care; this could include an emergency ambulance, GP appointment or home management advice

Main duties of the job

Principle tasks will include:

 Clinical 

• Applying your clinical expertise to assess an individual’s health condition.

• Working within the NHS Pathways system content to advise service users, their representatives and Health Advisors.

• To ensure that every patient interaction is conducted appropriately, with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.

Quality assurance and safety

• To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information.

• To understand, adhere to and promote local policies for safeguarding children and vulnerable adults, while ensuring referrals to the appropriate services are made in a timely manner according to policy.

• To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment, and the systems in use. To follow local guidance for action and reporting upon identification of a risk.

• To promote local best practice in relation to clinical assessment and provision of advice to service users and their representatives.

• To be aware of HUC’s performance criteria and adhere to this.

Working for our organisation

In return for your dedication and commitment to our values, we offer:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

 Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

 Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.