Job summary
- Main area
- Team Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (working hours are flexible across the week between Monday-Friday 9-5pm)
- Job ref
- 367-ACMS-9479
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- 3 Bowlers Green, Kingsley Green, Harper Lane, Radlett WD7 9HQ
- Town
- Radlett
- Salary
- £25,883 - £26,958 per annum pro rata (5% HCAS inclusive)
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
Employer heading
Team Administrator PATH Service
Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.com/
Job overview
An exciting opportunity has arisen for a part time Team Administrator within the PATH (The Early Intervention in Psychosis team in Hertfordshire) & ARMs (At Risk Mental State) services. This role will be based at our Radlett office.
We are looking for a highly organised, efficient individual to provide an administrative service to the team. You will be able to demonstrate that you can work alone, prioritising and managing your own workload whilst maintaining a positive, professional and calm approach. You should have excellent IT skills, a good working knowledge of Microsoft Office Packages .
Your role will involve communicating with our service users and staff so you should have highly developed communication skills. You will support your colleagues and the wider team at busy times.
Here’s what we’ll offer you: we offer structured supervision, access to training and development as part of your own personal development.
We have a friendly and supportive team environment, within an organisation that truly makes a difference for adults with mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.
There is a degree of flexibility with the working pattern for this role within the service's working hours of 9-5pm Monday to Friday.
Please note there will be occasional travel needed to our Stevenage office.
Main duties of the job
- To work as a key part of the team and to be responsible for providing comprehensive administrative support to the team.
- To ensure accurate data registered on the Patient record system; to produce data for audits.
- Covering telephone calls into the teams, ensuring all calls are dealt with promptly and in a professional manner
- To sort and issue incoming post, stamp or frank outgoing mail
- Responsible for logging faults with Estates
- To book clinical & meeting room for the PATH & ARMs teams across multiple hub site
- Responsible for ordering IT equipment, mobile phones, stationary items, lone worker devices and any other equipment required for staff
- Requesting & updating IT access for new & existing staff
- Eroster administration - Coordinate and manage rosters to ensure service managers have oversight of staffing levels at all times.
- Car Permits: Manage the issuance and renewal of car permits for staff.
- Financial Ordering and Accounts: Handle financial transactions, including ordering and maintaining accounts with support of managers.
- The post holder will be expected to apply a high degree of confidentiality to their work, whilst ensuring clear communication within the team and administrative colleagues. To undertake routine duties under the supervision of the leadership team.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
- Responsible for the smooth running of the team processes generating correspondence to service users and carers.
- To ensure accurate data registered on the Patient record system; to produce data for audits.
Responsible for ensuring that all visitors to the team and al telephone calls are dealt with promptly and in a professional manner; bearing in mind the need for confidentiality and trequirement to promote the Trust’s corporate image.
· Demonstrate a positive customer care approach.
· To sort and issue incoming post, stamp or frank outgoing mail.
· Responsible for logging faults with Estates
· Accountable for paper files and filing system, including archive files.
· To book clinical & meeting room for the PATH & ARMs teams across multiple hub sites
· Responsible for office area ensuring notice boards and leaflets are up to date with relevant information.
· To update skills as necessary and attend mandatory training
- Responsible for ordering IT equipment, mobile phones, stationary items, lone worker devices and any other equipment required for staff.
- Requesting & updating IT access for new & existing staff.
Eroster administration - Coordinate and manage rosters for sickness, annual leave, and bank & agency work to assist service managers have oversight of staffing levels at all times. - Car Permits: Manage the issuance and renewal of car permits for staff
- Financial Ordering and Accounts: Handle financial transactions, including ordering and maintaining accounts with support of managers.
Person specification
Knowledge, Training and Experience
Essential criteria
- A good standard or education to secondary level – NVQ2/GCSES A-C Grade or equivalent
- The ability to organise and prioritise own workload and to work under pressure and within agreed guideline
- At least 2 years’ experience of working in an office environment
- Experienced & confident user of all Microsoft Packages
Desirable criteria
- Experience of using Eroster system
- Experience of using Paris patient record system
Communication Skills
Essential criteria
- Excellent communication skills when dealing with service users, their relatives/carers and other outside agencies either by telephone/letter/email or face to face contact
- Demonstrating respect and empathy with service users
- Appreciation of confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Louise Raymond
- Job title
- Operational Team Leader
- Email address
- [email protected]
- Telephone number
- 07787 007895
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