Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Bank - VISA Sponsorship not supported on the Bank
- Hours
- Flexible working - Bank
- Job ref
- 367-Bank-Admin-Band4
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- 99 Waverley Road, St Albans, Herts, AL3 5TL
- Town
- St Albans
- Salary
- £27,485 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/04/2026 23:59
Employer heading
Bank Administrator, Band 4, St Albans
Band 4
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
We are currently seeking an experienced Administrator, at Band 4 to work as an Information Rights Officer within our Digital Services Department via a Bank Contract, based in St Albans. You will be joining our Temporary Staffing Team within HPFT - Hertfordshire Partnership University NHS Foundation Trust.
The post holder will undertake day to day responsibility for formal access to information requests under Data Protection Legislation, Freedom of Information Act 2000, and the Environmental Information Regulations 2000.
The post holder will highlight any legal or other queries with the Information Governance Manager and ensure that all requests are processed in line with Trust Policy, and the appropriate legislation.
HPFT provides services for service users with mental health, learning disability and children’s and adolescent mental health problems. Applicants should have some experience of working in a healthcare setting.
Main duties of the job
The post holder is required to develop and maintain sound professional relationships with internal and external stakeholders in order to successfully fulfil their job role.
You will also manage requests from the Police, Courts, and other statutory bodies.
The post holder will be required to liaise with clinicians and senior managers, Directors and Caldicott Guardian on issues concerning consent to sharing information under Freedom of Information Act 2000, Environmental Information Regulations 2000 and Data Protection legislation.
You will also need to link with Trust solicitors in cases where legal advice is required:
Internal Relationships
• Clinicians
• Risk Manager
• Incidents and Complaints Manager
• Caldicott Guardian
• Directors and Senior Managers in service areas
• Operational staff
• Head of Communications
• Head of Safeguarding
External Relationships
• Service users/Carers
• Solicitors
• Members of the public.
• Colleagues across the health and care community
• Colleagues across Public authorities i.e. Police and Hertfordshire County
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission
Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
The post holder would provide advice to members of the public (including service users and carers) who may need assistance with an information request. This includes advise on the following Information Rights Law:
- Data Protection Act
- UK General Data Protection Regulation
- Access to Health Records
- Freedom of Information
- Environmental Information Regulations
Other duties will include;
• Provide advice and guidance to all levels of staff on access to information processes e.g. the formal access to service user records process, Freedom of Information Act 2000, and Environmental Information Regulations.
• Be responsible for responding to requests under Data Protection laws in relation to a person’s care and treatment.
• Be responsible for the management of Freedom of Information requests, from receipt to closure.
• Identify and flag any issues that may arise through changes in legislation e.g. changes required to standard documents.
• Answer telephone and email queries in relation to information management and confidentiality issues.
• Update knowledge of new developments in legislation surrounding care records management systems technologies, Freedom of Information Act 2000 and Environmental Information Regulations 2000, Data protection legislation, and associated topics.
• Ensure requests from police are accompanied with appropriate paperwork e.g. consent from the service user, Section 212 exemption under the Data Protection Act 2018 or a Sealed Court Order.
• Manage and maintain the Trust’s hard copy archive, under instruction from the Information Governance Manager.
Please see JD attached for further information and responsibilities required
Person specification
QUALIFICATIONS/ EDUCATION/ TRAINING
Essential criteria
- Knowledge of administrative procedures and information analysis
- Proven experience in relevant field.
Desirable criteria
- Previously worked in similar position within the public sector
PREVIOUS EXPERIENCE
Essential criteria
- High standard of IT skills including working knowledge of Microsoft Word, Excel, and Access packages
- Experience of working with staff at all levels including clinicians
Desirable criteria
- Evidence of training individuals and groups
SKILLS/KNOWLEDGE/ABILITY
Essential criteria
- Experience of dealing and working with confidential information
- Flexibility and adaptability
Desirable criteria
- Car driver
- Physically able to handle boxes/bulky archive records.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- KAYLEIGH HAMMOND
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07971639506
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