Job summary
- Main area
- Audiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 360-IB-11134-A
- Employer
- West Hertfordshire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Albans City Hospital
- Town
- St Albans
- Salary
- £27,106 - £28,850 pa inc. HCA
- Salary period
- Yearly
- Closing
- 26/04/2026 23:59
Employer heading
Band 3 - Audiology Secretary/Waiting List Coordinator, Audiology
Band 3
Job overview
To provide administrative services and support to the Audiology and Hearing Therapy Departments at West Hertfordshire Hospitals.
Knowledge of secretarial or administrative procedures and systems, some of which are non-routine.
Activities such as answering queries, progress chasing, task related problem solving, acquired through experience.
****** IMPORTANT INFORMATION - PLEASE READ ******
Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
Receiving referrals by email from a variety of sources: GP, Patients, ENT Consultants, Audiologists, Wards, and other stakeholders. Then deciding most appropriate waiting list action.
Assimilating information from the referral –where a variety of options could be appropriate.
Deciding if patient has clinical priority.
Deciding on the nature of the appointment to be arranged and the most appropriate provider to avoid duplication of service provision – E.g.
Direct Referral, Reassessment, Hearing Therapy,
Transition, Domiciliary, Fitting, Upgrade/exchange and deciding if patient requires Audiology, ENT, Voluntary or paediatric input.
Working for our organisation
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and require support or guidance please contact [email protected]
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
Dealing with queries from patients and medical staff about the waiting list in writing, by telephone, email or post i.e., independently composing responses.
By telephone eliciting information from the patient and evaluating all previous contact with the department - then deciding the appropriate outcome.
Adhering to Trust Waiting List Policy ensuring the smooth running of the partial booking procedure ensuring that cancellations are rebooked, that DNA’s are followed up and that GP’s are informed of the outcome of patient care. Informing GP’s if patients are discharged.
Advising patients about transport if required.
Making appointments for patients in person, on the phone or by email. Occasionally rearranging patient’s appointments if an Audiologist is off sick.
Printing out and posting appointment letters and correspondence.
Checking, changing, and maintaining details on the Patient Management System.
Person specification
Education and qualifications
Essential criteria
- Good General Education.
- GCSE English (Written & Spoken).
Desirable criteria
- Computer Skills.
- Typing Speed.
Knowledge
Essential criteria
- Computer Skills, Microsoft Word, Excel.
- Auditbase (In house training).
- RSA Level 2.
- Office / Organizational skills.
Experience
Essential criteria
- Organizational skills.
- Prioritising.
- Excellent telephone manner.
- Independently planning and prioritising workload.
- Tact and Diplomacy.
- Empathy with hard of hearing patients.
- Good communicator.
- Able to work under pressure.
Desirable criteria
- Desire to learn.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Natalie Willows
- Job title
- Audiology Manager
- Email address
- [email protected]
- Telephone number
- 01727 897 835
If you have problems applying, contact
- Address
-
Watford General Hospital
Vicarage Road
Watford
Hertfordshire
WD18 0HB
- Telephone
- 01442 365234
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