Job summary
- Main area
- Reception/Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 361-CAN-6221495
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 10/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Receptionist - Lister Macmillan Cancer Centre
NHS AfC: Band 3
Job overview
We are recruiting for a Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Lister Macmillan Cancer Service is looking for an enthusiastic, motivated and reliable receptionist, to work as part of a dedicated and friendly receptionist team.
If you have proven front office skills, ability to work well under pressure and flexibility approach to working this post could be yours.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To ensure that all of our patients are welcomed into the Cancer Centre and checked in for their appointment.
To deal with any queries from patients or staff that come in by phone or email, and to ensure that all patient appointments are made as required.
To provide comprehensive support to the Reception team.
A close working relationship with team members is essential.
Candidates will need to have good organisational skills, be able to interact with people at all levels and excellent attendance record is also essential.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
We welcome applications from diverse backgrounds those would relish the opportunity to be part of the cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person specification
Knowledge
Essential criteria
- Good level of computer literacy
- Experience of healthcare databases, the Internet, library management systems
- Knowledge of relevant legislation – copyright, data protection and Freedom of Information
Experience
Essential criteria
- Relevant previous experience
- Experience of Lorenzo or any other PAS system
- Excellent written and oral communication skills
Skills
Essential criteria
- Well-developed interpersonal skills
- Excellent time management skills
- Ability to work without close supervision
- Ability to work in a busy & pressurised environment
- Confidence, tact and diplomacy
Desirable criteria
- Experience of coordinating tasks
- Comprehensive understanding of patient need
Qualifications
Essential criteria
- Evidence of experience in a reception environment
- Experience in dealing with the general public queries in a courteous manner
Desirable criteria
- Educated to minimum GSE level or equivalent
Other requirements
Essential criteria
- Flexible / able to adapt to change
- Efficient and conscientious
- Willing to develop skills in line with changing service requirements
- Ability to work with interruptions in a visitor oriented environment
Desirable criteria
- Takes responsibility for own actions and promotes good team work
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Cynthia Okirie
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07788790488
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