Job summary
- Main area
- Audiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 33.5 hours per week
- Job ref
- 361-7176549
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/05/2025 23:59
Employer heading
Audiology Administrator
NHS AfC: Band 3
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for an Audiology Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As an Administrator you will work under direct or indirect supervision providing administration support to the service.
Often working independently, you will work with the administration team to help book appointments, check patients in and take telephone calls.
You may have to contact other departments in the Hospital including the Ear, Nose and Throat Secretaries, Central Appointments, the Speech and Language team and other Audiology departments.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Dealing with incoming referrals, ensuring information is added appropriately to the relevant system
Booking appointments into clinics as directed by the clinician.
Sending relevant communications to patients about their appointment (letter, text system)
Checking patients in for the appointment and providing any relevant information prior to or after their appointment
Booking any follow up appointments as required
Managing enquiries received via email and ensuring each is dealt with appropriately.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
- Educated to GCSE
Previous Experience
Essential criteria
- Experience of working in a health care environment.
- Previous IT skills, including use of Mircosoft Office
- Experience working with various stakeholders
- Experience of dealing with patients
- Proficient in email use
- Experience using a patient or client management system
Desirable criteria
- Experience using Lorenzo.
Skills/Knowledge
Essential criteria
- Able to demonstrate good communication skills, verbal & written
- Able to work in a busy & pressurized environment
- Able to manage own workload without supervision
- Able to multi-task
Desirable criteria
- Some understanding of medical terminology
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jodie Oakes
- Job title
- Service Coordinator for Audiology
- Email address
- [email protected]
- Telephone number
- 07880165559
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