Job summary
- Main area
- Housekeeper
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 32 hours per week (Set days to be worked confirmation at interview)
- Job ref
- 361-7118462
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,169 per annum pro rata
- Salary period
- Yearly
- Closing
- 10/06/2025 23:59
Employer heading

Housekeeper - Ward 7B
NHS AfC: Band 2
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be responsible for the provision of a high quality service by meeting and greeting visitors to the ward. You will support the ward manager and the ward clinical team in ensuring a customer friendly approach is used in interactions with patients and stakeholders.
You will also support the general running of the ward by being involved in general organisation.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Serve meals and beverages to patients throughout the shift with care and attentiveness.
Manage ordering and restocking of ward supplies to ensure availability at all times.
Maintain cleanliness and efficient operation of the kitchen area.
Communicate effectively with patients and their relatives regarding nutritional requirements, demonstrating an understanding of patients’ dietary needs and health conditions.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- Clear and polite telephone and verbal communications.
- Ability to work closely with all grades of staff.
- Dealing with enquiries/complaints
- Adaptability, ability to prioritise work, especially under pressure.
- Customer service focused environment.
Desirable criteria
- Previous employment within the NHS within a hospital environment or hotel industry.
- Training in food hygiene
- Training in cleaning standards/small maintenance tasks.
Skills
Essential criteria
- Motivation and initiative to work alone, and within a team.
- Able to organise and ensure that the environment is conducive to health care.
- Politeness, approachable with all patients, staff, and visitors.
- Confidentiality
- Flexible/adaptable.
Qualifications / Training
Essential criteria
- Basic general education – English & Math
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Shobha Nair
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01438285086
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