Job summary
- Main area
- Housekeeping
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-7273437
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
Employer heading
Housekeeping Training and Support Co-Ordinator
NHS AfC: Band 3
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Housekeeping Training and Support Co-Ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This position is responsible for ensuring that ward housekeepers and ward staff are equipped with the knowledge and skills necessary to meet food safety standards.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The post holder will be responsible for monitoring national standards, highlighting corrective action as necessary and developing an effective routine, identifying opportunities to improve service delivery.
You will ensure the agreed standards of food service are being achieved and maintained.
Within your role, you will provide support for the development of a clear and precise training programme, which is regularly reviewed and updated and deliver this training to provide a safe, high quality and efficient food service to patients.
You will also ensure up-to-date training records are maintained and all training evidenced.
You will support with the development of policies and procedures affecting the hospitality service as necessary.
Additionally, you will participate in internal and external audits and assessment of our standards of practice relating to the hospitality service.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Job specific
Essential criteria
- • Good standard of general education
- • Previous Customer Service experience
- • Previous Hospitality experience at supervisory/team leader level
- Previous general administration experience
- • General administration procedures
- • Health and Safety / Risk Assessment training or willingness to undertake
- • Food Safety qualification at level 3 or willingness to undertake
- competent in Microsoft Office and ability to use email, internet etc
- Ability to train others
Desirable criteria
- • Arranging office systems such as filing, record keeping
- • Good organisational skills • Ability to deal with non-routine situations and queries • Ability to use initiative • Good verbal communication skills • Ability to train others • Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints • Ability to work effectively with others, working towards to common goal of the team • Ability to liaise with ward staff on daily tasks
- • Excellent communications skills to enable effective communications at all levels
- • Ability to multi-task
- • adaptable to change
- • Ability to deal with non-routine situations and queries
- • Ability to liaise with ward staff on daily tasks
- • Ability to use initiative
- • Good verbal communication skills •
- • Ability to work effectively with others, working towards to common goal of the team
- Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- nicola long
- Job title
- Food Production manager
- Email address
- [email protected]
List jobs with East and North Hertfordshire Teaching NHS Trust in Support Services or all sectors