Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 361-7908119
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
- Interview date
- 15/05/2026
Employer heading
Waiting List Officer-Maternity
NHS AfC: Band 3
Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Job overview
We are recruiting for a Waiting List Officer- Maternity who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will provide efficient administrative support, including Admission and Pre-assessment appointments and maintenance of waiting lists. To take responsibility (as part of a team) for the service provided to our service users and all levels of staff.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To identify patients on Lorenzo.
To book patients for the surgical procedure and appropriate Pre-operative Assessment appointments ensuring accurate and current details concerning patients are correct.
Liaise with Patients, and Consultants and ensure correct details and amendments are added to the Patient Administration System (PAS).
To help the Matron for CLU with the dating of patients.
Ensure that patients are notified of their admission date with adequate notice and add all details to EPR appointments section.
Assist with any queries from the patient in a polite and courteous manner.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- Good General Education
- Numerate
- Keyboard Skills / Computer Literate
Desirable criteria
- GCSE or equivalent
Previous Experience
Essential criteria
- Dealing with the general public
Desirable criteria
- Waiting List or outpatient booking
Skills
Essential criteria
- Good Communication skills – verbal and written
- Prioritise workload
- Able to work under direct supervision
Knowledge
Essential criteria
- Understanding of specific Waiting List targets
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Merrified
- Job title
- Maternity Matron
- Email address
- [email protected]
- Telephone number
- 01438 286079
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