Job summary
- Main area
- Pharmacy Support
- Grade
- NHS AFC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-7265343
- Employer
- East and North Hertfordshire Teaching NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £24,169 per annum - pro rata
- Salary period
- Yearly
- Closing
- 11/07/2025 23:59
Employer heading

Pharmacy Support Worker Dispensary
NHS AFC: Band 2
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Pharmacy Support Worker who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Applicants must be keen to learn, hardworking and able to work under pressure.
A flexible approach to the above duties is required, together with good communication and interpersonal skills, initiative and the ability to work as part of a team.
You will have to undertake NVQ Level 2 in Pharmacy Services.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Duties include dispensing and labelling prescriptions for patients, working in the dispensary serving patients and staff on pharmacy reception and general dispensary administration.
The successful candidate will book in prescriptions and monitor the flow of work.
You will need to monitor room temperature in the dispensary, CD room and trial room.
The post holder will be responsible for checking dispensed items in the delivery boxes.
You will be required to sort returned drugs, separating items to be credited and those to be discarded, according to procedure.
You will also be trained to label and dispense medicinal products in accordance with procedure.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- Grade C (GCSE) in English, Maths and Science
- Able to undertake NVQ Level 2 and complete in 2 years
Desirable criteria
- NVQ level 2
Previous Experience
Essential criteria
- Attention to detail
- Ability to work as a team
- Good Customer Service Experience
Desirable criteria
- Previous Reception experience
- Previous Till experience
- Experience of training others
- Previous Cashing-up experience
Skills
Essential criteria
- Reliable accurate team worker
- Able to undertake simple word processing
- Achieves objectives in timescale set
- Able to organise self
- Customer Service Skills
- Good verbal communication skills
Desirable criteria
- Able to work with minimal supervision
- Able to maintain electronic database & create spread sheets
- Able to use initiative
- Self-motivated
- Highly accurate worker
- Able to plan out workload
Knowledge
Essential criteria
- Numerate and literate
- Able to perform simple calculations
- Able to input data accurately
- Able to use email system
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
- Calm under pressure
- Methodical
- Organizational skills
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emily Mitchell
- Job title
- Pharmacy Technician Education and Training
- Email address
- [email protected]
- Telephone number
- 01438284032
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