Job summary
- Main area
- Admin
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 367-ACMS-10197
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ
- Town
- Stevenage
- Salary
- £50,008 - £56,908 per annum, pro rata
- Salary period
- Yearly
- Closing
- 21/04/2026 23:59
Employer heading
Team Leader
Band 7
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
Job overview
We are currently looking for a team leader to work in our busy Talking Therapies team in Stevenage.
The Team Leader will work in collaboration with the Operational Manager and fellow team leader to ensure that the highest possible standards of practice and service delivery are maintained. As part of this, the post-holder will have a key role of managing clinical and non-clinical operational systems and processes within the team
They will use their management experience to lead on service changes and developments.
They will lead a multi disciplinary team, with involvement of service coordination, staff wellbeing, supervision, client support, complaints and service improvement
They will have opportunity to maintain a positive and supportive team culture, following trust values and to respond actively to the needs of the team.
Main duties of the job
Operational Management
Performance Management
Service Development and Improvement
Working Relationships and Communication
Leadership and Staff Management
Financial and Resource Management
This role also requires attendance to our office base in Stevenage 2 days per week whilst also being able to work from home on other days.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
Operational Management:
This role involves operational leadership of a multidisciplinary talking therapies team team, overseeing care delivery, referral flow, workload distribution, supervision, and clinical governance to ensure safe, effective, and target-driven service provision. It includes managing team resources, rotas, policies, risk, equipment, complaints, and responding flexibly to fluctuations in demand, while deputising for the Operational Manager as required.
Performance Management
This role is responsible for overseeing productivity, capacity, and KPI reporting to ensure effective delivery of the team. Working closely with senior clinicians and the service manager, it provides dynamic management to optimise team performance against agreed targets.
Service Development and Improvement
This role contributes to shaping and delivering the future direction of the service, including service development projects, new talking therapies delivery models, and implementation of the Long Term Plan. It focuses on quality assurance, stakeholder communication, complaints management, and continuous improvement through effective systems, data analysis, and demand management. The post also leads on integrated care pathways with partner organisations to ensure high-quality, efficient service delivery.
Working Relationships and Communication
This role focuses on building and maintaining effective relationships across Trust services and partner agencies to support high-quality, user-centred care. It requires leading and contributing to meetings, communicating clearly with staff and managers about operational priorities, and presenting complex performance information in a motivating way. Strong presentation, facilitation, and engagement skills are essential to encourage collaboration and delivery against targets.
Leadership and Staff Management
This role involves managing staffing and workforce processes, including sickness absence, recruitment, induction, appraisals, and line management of administrative and data quality staff. It provides operational leadership and professional support to promote staff development, wellbeing, and effective multidisciplinary working. The post also focuses on creating a safe, supportive environment, delivering operational training, and maintaining ongoing personal and professional development.
Financial and Resource Management
This role involves working within a delegated budget and supporting effective management of local resources to ensure high-quality service delivery. As part of the leadership team, it requires strong awareness of financial controls and full compliance with Trust financial policies and procedures.
Person specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential criteria
- Masters level qualification in management or management-related discipline or equivalent level of knowledge gained through management experience.
Desirable criteria
- Leadership course or willing to undertake a relevant programme
- Higher management qualification i.e. MBA LEAN training.
PREVIOUS EXPERIENCE
Essential criteria
- Extensive experience in a general management role in a complex organisation
- NHS experience
- Experience of leading and managing teams Inc. recruitment and selection, staff appraisal, personal development and performance management
- Experience of managing multiple & complex tasks within tight deadlines
- Experience of developing and improving health services utilising continuous improvement or operational excellence methodology.
- Experience of supporting the management of organisational change .
- Experience of developing and delivering staff training programmes designed to promote service improvement needs to staff at all levels.
- Experience of developing planning and implementing new ways of working, using appropriate methodology.
Desirable criteria
- Budget management
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Katy O'Hara
- Job title
- Operational Manager
- Email address
- katy.o'[email protected]
- Telephone number
- 07887 656 103
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