Job summary
- Main area
- Call Handling
- Grade
- Non NHS Banding
- Contract
- Permanent: Various shift patterns (ranging from 12 - 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 4265-8285696
- Employer
- HUC
- Employer type
- NHS
- Site
- Taunton Call Centre, Ashford Court, Taunton
- Town
- Taunton
- Salary
- £12.21 £12.21 +Unsociable hours enhancements.
- Salary period
- Hourly
- Closing
- 24/09/2026 23:59
Employer heading
NHS 111 Call Handler -Taunton
Non NHS Banding
Job overview
Looking for a role that fits around your life while making a real difference?
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of Contact
Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with Confidence
Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service.
Provide Reassurance When It Matters Most
Use you’re listening and communication skills to offer clear advice and accurate guidance.
Working for our organisation
Why HUC?
· Thriving and Growing: Our continued growth means more opportunities for you!
· Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
· Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
· Community Impact: Be a vital part of your community, providing essential care and support to those in need.
· A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
· Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
“111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.”
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person specification
Address
Essential criteria
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
- Previous Call Handling Experience
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- People Operations Advisor
- Email address
- [email protected]
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